Job Description

Looking for a great opportunity to work in Canada\xe2\x80\x99s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!
Mercedes-Benz North Vancouver is currently looking to fill a position of a Service Receptionist. The primary function of the Service Receptionist is to administer to incoming walk-in traffic & answering & properly directing inbound dealership calls through to the parts and service department. Essential Duties:

• Greet customers upon their arrival at dealership.
  
• Answer all incoming calls promptly, and direct call to appropriate individual.
  
• Handle general inquiries from callers.
  
• Communicate with all callers in a friendly, efficient and professional manner and attempt to minimize the amount of time they are placed on hold.
  
• Refer messages to correct party in a timely manner.
  
• Inform telephone company maintenance department of any switchboard malfunctions.
  
• Collect payment from customers and issue receipts for goods and services.
  
• Prepare invoices and record amounts received.
  
• Provide cash refunds or issue credit memoranda to customers for returned goods, as authorized by manager.
  
• Record/balance totals shown on cash register tapes or computer records; ensure invoice amounts and payment methods correspond; verify cash on hand to float.
  
• Handle customer complaints with integrity and confidence and, if necessary, direct customers to Service Advisor or other appropriate individuals.
  
• Process invoices.
  
• Operate credit card machines; verify balances at end of day and advise manager immediately of any cash shortages.
  
• Follow close out procedures and final balancing at end of shift
  
• Ensure work area is neat and clean and exhibit an informed, professional approach with all customers.
  
• Perform clerical duties such as arranging for couriers and proofreading, and assist other administrative departments as necessary.
  
• Attend all department meetings.
  
• Follow all company and manufacturer policies, directives and procedures.
  
• Perform any other duties as required.

• First hand mentoring from auto industry leaders
• Innovative, exciting work environment
• Employee discounts on vehicle purchases and leases
• Employee discounts on service and parts
• Career growth opportunities
• Competitive compensation
• Generous benefit package
• Exclusive Dilawri offers
• A true Family culture