Job Description

Company Overview

PRO-WESTERN MECHANICAL LTD. is a dynamic and rapidly expanding mechanical services provider specializing in new construction projects for multi-dwelling residential buildings, condos, townhouses, and light commercial/industrial facilities. We Provide complete mechanical services for both commercial and institutional construction projects throughout Western and Northern Canada. We are committed to delivering high-quality solutions through innovative practices and dedicated teamwork. We offer competitive wages, benefits, including medical, dental, and matching group retirement plan. Join a growing organization for long term, full-time employment.

Job Overview

We are seeking an energetic and detail-oriented Service & Project Coordinator to join our team. In this vital role, you will oversee project coordination, manage service requests, and facilitate seamless communication across teams. Your proactive approach will ensure projects are delivered on time, within scope, and aligned with client expectations.

Duties:

Service Coordination & Dispatch:

Coordinate daily schedules for service technicians based on job priority, geographic location, and skillset. Monitor job progress and adjust assignments to meet service deadlines and customer expectations. Communicate job updates, schedule changes, and urgent requests to field staff. Serve as the primary point of contact for incoming service requests via phone and email.

Service Administration:

Maintain accurate service records, work orders, technician logs, and documentation. Complete invoicing, parts ordering, and warranty documentation. Prepare service-related reports and summaries as required. Utilize dispatch and service management software to manage workflows and customer data. Identify opportunities for process improvements within service operations.

Project Support (as required):

Book and manage employee travel and accommodations. Apply for permits and schedule inspections. Monitor and manage shared project email inboxes. File project documentation in accordance with company standards. Coordinate sending and receiving of project-related deliveries. Assist with internal events, meetings, and other project-related administrative tasks.

Skills:

Strong interpersonal, written, and verbal communication skills. Demonstrated ability to problem-solve, multitask, and prioritize effectively. High attention to detail with exceptional organizational skills. Strong computer aptitude, particularly with Microsoft Office (Outlook, Word, Excel). Proactive self-starter capable of working independently with minimal supervision. Excellent time management skills in a fast-paced environment. Typing speed of 50 WPM or greater.

Qualifications:

Administrative Assistant Certificate or Diploma preferred. Minimum of two (2) years of experience in an administrative or coordinator role. Knowledge of general office practices and procedures. Before starting in this role, candidates must complete a criminal records check with satisfactory results. Background in the mechanical, HVAC, refrigeration, construction, or trades industry is considered an asset.
Job Type: Permanent

Pay: From $27.00 per hour

Benefits:

Casual dress Company events Dental care Extended health care On-site parking Paid time off RRSP match
Work Location: In person