Job Description

Description

Join our team

Get ready to be blown away! Our incredible Customer Solutions Delivery team at TELUS is revolutionizing the future by connecting homes and businesses across Canada to our lightning-fast TELUS PureFibre\xe2\x84\xa2 network. We\'re not ones to shy away from ground-breaking ideas and we\'re always questioning the status quo. Our mission is to create a connected world where our customers can truly thrive, and we\'re doing it together with our amazing colleagues across TELUS.

Here\'s the impact you\'ll make and what we\'ll accomplish together

You will be the face of our company in the community and a trusted advisor in our customers\' homes. With your exceptional customer service and expert recommendations, you will help our customers fully experience the benefits of our growing suite of products and services. You\'ll share our passion for leveraging our superior networks and the strength of our team to deliver unmatched value and innovative solutions to our customers\' homes, all while growing our business and customer satisfaction.

Here\'s how:

As a Service Professional, you\'ll be the face and voice of TELUS for our customers. You\'ll meet with them in their homes, installing, maintaining, and supporting a range of services, including security, internet, home automation, TV, and home phone. But that\'s not all - You will set your customers up with services, provide on-site support and drive future growth for TELUS by highlighting sales opportunities designed to help our customers get the most out of their TELUS experience. With your exceptional customer service skills, you\'ll educate our customers face-to-face on both new and existing products in their homes, all while increasing our sales and customer satisfaction.

Are YOU someone who?

• Is passionate about evolving technology and constantly seeks out new developments?
• Loves helping others and finding ways to share your knowledge
• Enjoys being part of a team and working collaboratively with others

We need passionate and enthusiastic people, who will provide considerate and dedicated personalized customer service, that want to start their exciting careers at TELUS.

What\'s in it for YOU?

We know that our success is tied to the people we hire which is why the rewards of starting your career with TELUS include an hourly wage of $29.11 plus sales commissions, annual bonuses and regular increases. This hourly wage includes a base wage of $24.11 with an additional $5/hour for the recognized skills of Smart Home Security ($3/hr) and Aerial Outside Plant Climbing ($2/hr). We will provide you with extensive training to ensure your success in this role. We also offer employee share purchase plans, service discounts and additional health and dental benefits. You will have the chance to create a long-term career with a leading-edge team that strongly believes in our social purpose and giving back to the communities in which we work, live and serve.

Finally, a career you\'ll love with a company you can grow with.

Qualifications

You\'re our missing piece of the puzzle!

• You are passionate about providing exceptional customer experiences, and thrive in overcoming objections and handling both favourable and unfavourable customer interactions
• You are driven by solutions-based selling, and enjoy recommending products and services that will make your customers\' lives easier
• You have a natural technical aptitude, a passion for technology and proficient knowledge of common consumer electronic devices
• You thrive in a collaborative team environment, but can also work independently with minimal supervision
• You have strong problem-solving and analytical skills, and can maintain a high level of performance while working under time constraints
• You have a normal colour vision which is required to work with colour-coded wiring
• You\'re able to balance a physically demanding workload, which includes standing, lifting, climbing ladders, bending, crawling in confined spaces and working in a variety of indoor/outdoor environments
• You are flexible and able to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs and customer availability, with the possibility of working out of town assignments
• You\'re fluent in English with a clear and genuine communication style, additional languages are considered beneficial
• Your written and oral communication skills are professional
• You enjoy continuous learning and have the ability to learn formally and informally in a dynamic environment
• Can meet applicable testing requirements

Requirements:

• Past customer service and sales experience
• Clean and valid full Class 5 Driver\'s License or other provincial equivalents, a driver\'s abstract will be needed
• Completed a minimum of Grade 11 Math, we\'ll need your transcripts and/or diplomas

Great to have:

• Any previous experience and/or education in telecommunications or security would be an asset

A bit about us

We\xe2\x80\x99re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You\xe2\x80\x99ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We\xe2\x80\x99re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you\xe2\x80\x99re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technicians

Our team is all about making a connection with our customers and within our communities.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

3,300 +
Field service and support team members

1.5 to 4
Months of intensive training for new technicians and an award-winning certification program for career progression

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus