Job Description

Kitchener Hyundai is currently seeking a

Service Porter

to join our team of customer focused professionals within our high volume and process-driven dealership.

Purpose/Summary of Position:

This position involves keeping the drive-thru at the dealership organized, safe, and clean to create a positive customer experience. The goal is to maintain a professional and friendly atmosphere by following established processes. This role requires collaborating with team members and finding ways to improve efficiency.

Key Attributes & Expectations:

We expect our team members to mirror the core values of Kitchener Hyundai. Our people understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for heir hard-earning money. As an excellent communicator with strong organization skills, you love working directly with both customers & co-workers, are business-people and people-people.

Skills Profile:

Energized by challenges, driven to improve efficiencies, learn and grow Proactive self-starter with a desire for accountability Passion for self delivering a consistently expectational customer experience Operates with the highest level of integrity Exceptional initiative, high energy and positive attitude Process driven and impeccable organization and prioritization abilities Exceptional problem solving and conflict resolution skills Impeccable follow-through and commitment to building and cultivating relationships Establish excellent "One Dealership relationships with other departments to help deliver on our customer promise

Key Accountabilities & Objectives:

Act as the first point of contact for service customers coming into the drive-thru Greet and check-in customers for service appointments Parking customer's vehicles and assigning key tag numbers to each vehicle Washing cars in our automated car wash Perform minor maintenance on cars such as flat tires, boosting batteries and torquing wheel nuts as necessary (training will be provided) Assist with snow removal and lot maintenance Report any vehicle issues or damage to management Assist with general maintenance to the service department such as sweeping, mopping floors, emptying garbage cans, etc. Starting vehicles in cold weather to let them warm up for customers Assist other departments with general maintenance as needed Assist with special event preparations (tables, balloons, food, tent setup, etc.) Minor administrative duties when needed such as calling customers to pick up their vehicles Ability to work Saturdays as required General assignments and duties assigned by management Provide feedback to management and maintain open communication on concerns, suggestions, requirements, etc.

Special Requirements:

Valid driver's license Minimum High School Diploma Must be able to physically handle the demands of the job

Qualified applicants are invited to apply with resume and cover letter.

Kitchener Hyundai is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at226-271-4577 or hr@kitchenerhyundai.com to make your needs known in advance.