Job Description

Job Title: Service Operations Coordinator

Location:

Bolton, Ontario (On-site, Full-Time)

About T-Dot IT Solutions

At

T-Dot IT Solutions

, we deliver end-to-end technology and field services -- including

Break/Fix support, Network Solutions, POS systems, Digital Signage, and IT infrastructure rollouts

(plus much more!)-- to businesses across Canada.

We pride ourselves on reliability, communication, and a customer-first approach. Whether we're supporting an urgent service call or managing a national project rollout, our mission is to deliver excellence -- every time.

We're expanding our operations team and looking for an Service

Operations Coordinator

who can thrive in a fast-paced environment handling both

service requests

and

project tasks

with precision, accountability, and care.

Position Overview

The

Operations Coordinator

is responsible for coordinating day-to-day service calls, managing project schedules, and ensuring that clients and field teams stay aligned from start to finish.

This is a

hybrid role

-- part service coordination, part project administration -- ideal for

someone who enjoys organizing, problem-solving, and keeping multiple moving pieces under control.

You'll work closely with clients, technicians, and vendors through

Zoho Desk

(for service,

CRM, and billing) and

Smartsheet

(for project tracking).

A technical background or understanding of IT systems (break fix, networking, POS, cabling, etc.) is a

strong asset

.

Key Responsibilities

Receive, log, and manage incoming service requests in

Zoho Desk

. Schedule and dispatch field technicians for Break/Fix, installations, or maintenance jobs. Manage project timelines, task lists, and dependencies in

Smartsheet

. Coordinate multi-site rollouts and track job completion milestones.o Maintain clear, prompt, and professional communication with clients at all times. Ensure every customer is updated proactively -- "no surprises" service. Verify completion reports/deliverables, timesheets, and photos before closing tickets. Collaborate with vendors and subcontractors to ensure resource availability. Prepare daily/weekly status updates on open jobs and project progress.
o Establish monthly governance with assigned clients.

Identify potential delays and take corrective action before they become issues. Support billing and documentation accuracy by ensuring proper ticket data entry.

Qualifications

3+ years of experience in

service coordination, project coordination

, or

operations

administration

(preferably in IT or technical services).

Strong organizational and multitasking skills; able to manage multiple clients and
priorities.

Excellent communication and follow-up skills -- both written and verbal. Proficiency with business tools like

Zoho Desk

,

Smartsheet

,

Excel

, and email systems. Strong sense of ownership and accountability; able to work independently once trained.

Technical aptitude

-- familiarity with IT hardware, networking, or field services is a
definite asset.

Positive, team-oriented, and professional attitude.

Why Join T-Dot IT Solutions

Competitive salary and opportunities for growth. Exposure to both

service operations

and

project management

, offering variety every
day.

Hands-on experience with industry-leading tools (Zoho, Smartsheet). Supportive and collaborative team environment. Chance to be part of a growing, client-focused technology company that values people
and performance.

Work Environment

On-site at our

Bolton, Ontario

office (5 days). Monday to Friday, 8:30 AM - 5:00 PM (occasional after-hours support for major
projects).

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Company events Dental care Extended health care On-site parking
Ability to commute/relocate:

Bolton, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:

IT support: 3 years (required) IT Ticketing: 3 years (required)
Work Location: In person