Job Description

Job Summary

We are seeking 2 dedicated and experienced Service Managers to oversee our service department and ensure exceptional customer satisfaction. The ideal candidates will possess strong leadership skills, a solid background in management, KPI's, and a passion for delivering outstanding service. This role is pivotal in managing daily operations, enhancing customer experiences, and driving sales within the team.

Duties

Lead and manage the service department team to achieve operational goals and maintain high standards of customer service. Not limitid to; Overseeing daily service operations, responsible for the daily revenue that the team does, monitoring invoices/jobs daily, inventory in the trucks, lead team meetings. Reports to GM. Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining positive relationships with clients. Implement the upselling strategies to promote additional services and products to customers. Maintain accurate records of service transactions, including cash handling procedures. Collaborate with sales teams to identify opportunities for cross-selling services and enhancing overall performance. Monitor inventory levels of parts and supplies, ensuring adequate stock for efficient operations.

Experience

Proven experience in a customer service role or management. Excellent communication skills with the ability to engage effectively with customers and team members. Demonstrated leadership abilities with a focus on team development and performance improvement.
Join our team as a Service Manager where you can make a significant impact on our customers' experiences while leading a dynamic team in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: Up to $70,000.00 per year

Benefits:

Company pension Dental care Extended health care Paid time off Profit sharing RRSP match Vision care
Work Location: In person