Job Description

Job Overview

We are seeking an experienced and dedicated Service Manager to lead our automotive service department. The ideal candidate will oversee daily operations, ensure exceptional customer service, and drive sales through effective upselling and team leadership. This role requires a strong background in automotive repair, dealership experience, and excellent management skills to maintain high standards of service quality and operational efficiency.

Responsibilities

Manage the daily operations of the service department, including scheduling, workflow, and staff supervision Ensure all automotive repairs and services meet quality standards and customer expectations Lead and motivate a team of technicians and service advisors to achieve performance goals Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring satisfaction Upsell additional services or repairs to maximize revenue opportunities while maintaining integrity Handle cash transactions accurately and maintain proper documentation for all financial activities Monitor inventory levels for parts and supplies, coordinating with vendors as needed Maintain a clean, organized, and safe work environment in compliance with industry regulations Develop and implement strategies to improve operational efficiency and customer retention

Skills

Dealership experience is highly preferred, with a strong understanding of automotive sales processes Proven mechanic experience or mechanical knowledge to effectively communicate with technicians and understand repair procedures Excellent customer service skills with the ability to build rapport and handle difficult situations professionally Strong sales acumen with experience in upselling services or products to customers Proficiency in cash handling and financial transactions with attention to accuracy Leadership skills with the ability to motivate a team, manage conflicts, and foster a positive work environment Organizational skills to manage multiple priorities efficiently in a fast-paced setting Knowledge of automotive repair procedures, industry standards, and safety regulations
This position offers an opportunity to lead a dynamic team within a reputable automotive dealership or service center. The successful candidate will play a vital role in delivering outstanding service experiences while driving business growth through effective management practices.

Job Types: Full-time, Permanent

Pay: From $60,000.00 per year

Benefits:

Dental care Disability insurance Extended health care Life insurance On-site parking Store discount Vision care
Work Location: In person