Job Description

ALPA Equipment Ltd.

SERVICE MANAGER

Location:

Truro, NS

Join our team at ALPA Equipment Ltd., where innovation meets exceptional customer service! Due to growth, we are seeking a dynamic, motivated, and driven individual to lead our Service Department. This is your opportunity to make a meaningful impact while advancing your career in a supportive and collaborative environment.

The Opportunity

Reporting to the Branch Manager, the Service Manager will provide leadership to the Service Department, ensuring the delivery of high-quality workmanship and customer satisfaction. By fostering a safe and productive work environment, you'll drive team performance, streamline operations, and contribute to our company's success.

Key Responsibilities

Customer Relations:

Act as the principal point of contact for customer inquiries and concerns. Provide technical advice and create service estimates to meet customer needs. Oversee the invoicing process and explain completed work to customers.

Team Leadership:

Hire, train, and retain talented staff. Supervise team members, providing constructive feedback to enhance performance. Promote a positive and safe work environment.

Service Operations:

Manage daily operations, including prioritizing and assigning work orders. Ensure quality repairs and adherence to company service standards. Assist with accounts receivable processes and ensure timely follow-ups.

Required Education, Experience, & Expertise

High School Diploma or Equivalent Experience. 5+ years of relevant work experience, preferably in service management. Strong background in service operations and team leadership in a busy environment. Mechanical knowledge: experience in forestry or construction industries is a valuable asset. Proficiency in MS Office and related systems. Adaptability in changing priorities and a readiness to work evenings, weekends, and occasional travel.

What We Offer

At ALPA Equipment Ltd., we value our employees and offer a competitive compensation package, including:

Base Salary:

Reflecting your experience and contributions.

Health Benefits:

Comprehensive extended health and dental coverage, along with Doctors Online services.

Insurance:

Life and long-term disability insurance.

Retirement:

Company pension plan.

Support:

Employee and family assistance programs.

Take the Next Step

Ready to bring your expertise to ALPA Equipment Ltd.? Apply now!

To apply, send your resume to

RH-HR@alpaequipment.com

or contact

Carole Landry

at

506-826-6366

.

Applications will be accepted until the position is filled.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Application question(s):

Do you have a strong background in service operations and team leadership
Experience:

Relevant: 5 years (required)
Willingness to travel:

50% (required)
Work Location: In person