Job Description

Brandt is currently seeking a Service Manager for our Ayr Truck & Trailer location. The Service Manager will be responsible for managing the sales and delivery of after-market support services (component diagnostics, repair, and replacement) for the truck and trailer business. This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident heavy duty mechanics.Duties & Responsibilities

• Managing service workflow
• Enforcing standards, policies, and reporting practices are followed to established standards
• Development and management of the Service Department budget to meet financial and operational goals
• Preparing quotes for customer work orders; opening & closing work orders
• Inspect/operate customer equipment as part of resolving concerns/diagnostics
• Monitor service revenue and expenses monthly
• Ensure work is performed according to established safety and industry standards
• Reviewing employee performance against goals on an ongoing basis

#LI-onsiteRequired Skills

• Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
• Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
• Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
• Must be proficient in using work-related desktop applications and web-based productivity applications
• Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
• A recent driver's abstract will be required

Required Experience

• Demonstrates a strong commitment to occupational health and safety
• 5-7 yearsxe2x80x99 progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 yearsxe2x80x99 management/supervisory experience in the heavy duty equipment industry
• Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
• Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
• Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers

Discover The Brandt AdvantageWhen you work for Brandt, we work for you. Itxe2x80x99s as simple as that. That means on-the-job education to develop new skills, advancement opportunities, a comprehensive benefits package and more xe2x80x93 all backed by unmatched job security.About the Brandt Group of CompaniesThe Brandt Group of Companies xe2x80x94 headquartered in Regina, Saskatchewan, Canada xe2x80x94 is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 5400+ employees and more than 170 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canadaxe2x80x99s largest privately owned companies and is among an elite group of Platinum Club members of Canadaxe2x80x99s Best Managed Companies.

• Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
• Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
• Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
• Must be proficient in using work-related desktop applications and web-based productivity applications
• Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
• A recent driver's abstract will be required

• Demonstrates a strong commitment to occupational health and safety
• 5-7 yearsxe2x80x99 progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 yearsxe2x80x99 management/supervisory experience in the heavy duty equipment industry
• Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
• Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
• Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers

Discover The Brandt AdvantageWhen you work for Brandt, we work for you. Itxe2x80x99s as simple as that. That means on-the-job education to develop new skills, advancement opportunities, a comprehensive benefits package and more xe2x80x93 all backed by unmatched job security.About the Brandt Group of CompaniesThe Brandt Group of Companies xe2x80x94 headquartered in Regina, Saskatchewan, Canada xe2x80x94 is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 5400+ employees and more than 170 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canadaxe2x80x99s largest privately owned companies and is among an elite group of Platinum Club members of Canadaxe2x80x99s Best Managed Companies.

Brandt