Job Description

Description :

About Canadian Linen & Uniform Service

Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. CLAUS operates from over 16 locations nationwide.

Career opportunity

Canadian Linen and Uniform Services Company is looking for an experienced Service Manager who will be responsible for the overall management of the Service department for the Atomic Market Center.

Responsibilities:

Overall Market Center Service results, including but not limited to, Customer Retention, Growth, Loss and Ruin, Safety, Employee Retention, Accounts Receivable (AR) Collection, Renewals, Canadian Linen Direct Sales, Customer Satisfaction, and Route Sales and Credits.

What you\xe2\x80\x99ll do:

• Effectively evaluate, coach and develop Service personnel, included but not limited to: Customer Service Managers and Route Personnel.
• Analyze reports and initiate proper corrective actions for unacceptable trends.
• Manage day to day activities of Customer Service Program(s) for the Service Department.
• Work with Customer Service Managers to ensure visits of all required customers each week to review growth and service opportunities.
• Work with Customer Service Managers to conduct weekly Route Performance Meetings with each Customer Service Representative.
• Work with Customer Service Managers to ensure Customer Service Representatives are accountable to respond and resolve all Service Requests timely.
• Set clear expectations for customer service and lead by example.
• Ensure Customer Service Managers and Customer Service Representatives proactively follow up on accounts in jeopardy and resolve service concerns expeditiously.
• Coach and assist Customer Service Managers on how to negotiate and secure renewal agreements with existing customers that protect pricing and profitability.
• Recruit, select and hire Customer Service Managers and Customer Service Representative.
• Complete one on one meetings with each Customer Service Managers once per week to review trend performance, coach and identify opportunities for improvement.
• Deliver and participate in training to ensure customer retention and service goals are met.
• Daily contact (via remote means) with Customer Service Managers to address any pending items/situations to ensure timely resolution.
• Conduct performance evaluations for Customer Service Managers providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives.
• Ensure Customer Service Managers are effectively collecting on accounts receivable and assist when necessary.
• Ensure Customer Service Managers protects and manages merchandise control processes.
• Promote and sustain a safety culture.
• Investigate and report on all accidents or incidents, within 24 hours of notification.
• Maintain high moral character and business ethics that coincide with Canadian Linen and Uniform Services Corporate Standards for business conduct.
• Support an environment of continuous improvement by making suggestions and implementing where possible.
• Lead meetings and complete necessary administrative work to improve customer satisfaction.
• Directly resolve or elicit expertise of company staff personnel in resolution of all matters pertaining to the profitable, safe and efficient operation of the Market Center.
• Maintain compliance with all Federal, State and Local laws and regulations that affect Market Center.
• Comply with Federal Regulations and Company safety policies and practices to promote safety awareness in the Market Centers.
• Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
• 70% of time spent in MC Service Department driving execution of service processes to meet expected results. 30% of the time in the field teaching, training and developing Customer Service Managers (only exception: if route(s) directly report to them, 60% of the time in the MC Service Department, 40% of the time in the field).
• Ensure their direct Customer Service Representative respond to and resolve all Service Requests timely.
• Coordinate collections for accounts receivable with their direct routes.
• Complete in person Route Performance meeting with each direct Customer Service Representative once per week to review trend performance, coach and identify opportunities for improvement.
• Daily contact (via remote means) with Customer Service Representatives to address any pending items/situations to ensure timely resolution.

• Qualifications:

• Bachelor\xe2\x80\x99s degree in related field or equivalent experience.
• Management and customer service experience.
• Experience working in the uniforms, transportation or similar industries.
• Profit and loss responsibility.
• Significant customer interface and service responsibilities.
• Considerable knowledge of financial information relating to profit and loss sales and capital expenses
• Demonstrated ability to successfully interface with a variety of organizational functions to get the job done.
• Considerable negotiation skills.
• Computer proficiency.
• Valid driver\xe2\x80\x99s license with a clean driving record.
• Exposure to sales function preferred.
• Strong operations management background.
• Considerable skills in management, human relations and communication.
• Production planning, maintenance or warehouse operations preferred.

What\xe2\x80\x99s in it for you:

• Job stability: Canadian Linen has been employing people for over 95 years in Canada
• Competitive pay rate, bonus plan and car allowance
• Great benefits, retirement plan and employee assistance program
• Ongoing paid training and mentoring
• Great teammates and collaborative work environment
• Consistently growing company that promotes from within

We thank all candidates for their interest. However, only those selected for a telephone interview will be contacted.

Canadian Linen & Uniform Service (CLAUS) is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees, their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Canadian Linen