Job Description

Service Manager

Location: Surrey Office - 3435 194 St, Surrey, BC V3Z 1A5

Job Type: Permanent | Full-Time | Onsite

Anticipated Hours of Work: Monday to Friday, 7:00 a.m. - 4:00 p.m.

Salary: $110,000-130,000

Pay Schedule: Paid bi-weekly, every second Friday



Reports To: Senior Vice President - Western Region

About Bothwell-Accurate

Bothwell-Accurate Co. Ltd. has been a leader in roofing, waterproofing, cladding and glazing services across British Columbia and Ontario for over 90 years. With more than 60,000 completed projects, we're known for delivering high-quality, innovative and reliable building envelope solutions to commercial, industrial and institutional clients.





As we continue to grow, we're looking for a Service Manager to lead our Service Department in Surrey, BC. In this role, you'll oversee the delivery of routine and emergency service, as well as installation projects and related construction services. This is a great opportunity for someone who thrives in a fast-paced, hands-on environment and wants to build strong client relationships while leading a skilled service team.

What

You'll

Do

Lead and oversee the Service Department, ensuring the successful delivery of both routine and emergency service work, as well as the installation of construction and building envelope projects Manage day-to-day operations across field and office functions, setting priorities and driving performance Build and maintain strong client relationships, serving as the primary contact for service requests, warranty work, and maintenance contracts Collaborate with Operations and Project Management teams to assess and determine warranty coverage for past projects Coordinate service crews and small project assignments in partnership with internal teams Drive department growth by increasing sales opportunities and leveraging
our strong customer base
Develop and manage the department budget, including competitive pricing for labour, materials, and service charges Prepare, review, and support accurate estimates, proposals, and work orders Ensure timely response, resolution, and follow-up on all service requests and emergency calls Strengthen vendor and supplier partnerships to support material and equipment needs Approve billings, expenses, and ensure financial accuracy for service work Conduct pre-start and final project reviews with service teams, ensuring warranty or billable status is clear and client expectations are met Provide leadership, mentorship, and hands-on support to service team members as needed Partner with Accounts Receivable to resolve disputes and maintain strong client relationships Act as the escalation point for resolving service-related challenges, ensuring issues are handled promptly and professionally

What You Bring to the Team

Proven track record (5+ years) of departmental leadership, including responsibility for operations, budgets, client relations, and team management, preferably within the construction or building envelope sector Strong technical knowledge of roofing, waterproofing, cladding, or glazing systems Proven ability to lead and motivate teams in the field and office Excellent customer service and relationship-building skills Strong organizational and problem-solving abilities with attention to detail Proficiency in Microsoft Office Suite; experience with construction management software considered an asset Valid driver's license and ability to travel to job sites as needed

Why Join Bothwell-Accurate?

Real opportunities to grow and advance A team that supports you like family Competitive benefits that grow with you Bi-weekly pay you can count on Work on high-profile, high-impact projects




Be part of a company where you're not just taking a job, you're building a career.





Bothwell-Accurate Co. Ltd. is committed to equity, diversity, and inclusion. Accommodations are available upon request during the hiring process. Please contact us at hr@bothwell-accurate.com or 905-673-0615 if you require support.



Interested in joining our team? Apply today!