Job Description

Service Manager
Agriterra Equipment is one of North America's largest AGCO dealers. Representing exceptional brands, including Massey Ferguson, Fendt, Rogator, Bourgault, Morris, and Cub Cadet. Agriterra is also the first authorized sales and service centre for CAT agricultural products in North America. We've grown from 3 locations (in 2013) to 9 and have been consistently in AGCO North America's Circle of Excellence Top 20 dealer group.
We are looking for an exceptional Service Manager to join our team in Stony Plain, AB. This position will have support from a great leadership team, the ability to grow a department, lead an exceptional service team, review service department metrics and interact with customers on a regular basis.
What makes the role exciting and what does it involve?

• Responsible for overseeing the operations of the service department, which includes, but not limited to:

• Providing leadership and coaching to the service department (a Service Writer, Shop Foreman and Service Technicians);
• Completing annual performance reviews, performance management meetings as needed, and interviewing candidates for open positions;
• Reviewing service department metrics, department goals and financial objectives.
• Managing expenses;
• Creating annual budgets, in collaboration with the Branch Manager;
• Developing marketing plans to support the department with reaching monthly and annual budgets;
• Finding ways to improve the customer experience, taking action on client feedback and creating strategies to bring back lost customers; and,
• Handling client concerns.

• Conducting final reviews of work orders for accuracy and quality assurance.
• Managing the submission of warranty claims as per manufacture guidelines.
• Scheduling and assigning work to Service Technicians, as appropriate per skill level.

What are we looking for?

• Previous experience as a Service Manager, Operations Manager, technical leadership role, or leadership role in the agriculture industry. Preferred but not required.
• Certification as a Journeyperson, Agriculture Equipment Technician or Heavy Equipment Technician, but not required.
• Good understanding of agriculture equipment or experience working/growing up on a farm. Would be an asset, but not required.
• Good understanding of service department metrics and financials would be helpful. This is something we can teach!
• Great coaching skills and able to effectively motivate a team to achieve department goals.
• Client satisfaction focused, while also balancing the interests of the company.

Why work for Agriterra?

• A competitive base salary, with a quarterly incentive program
• A great benefits package
• An RRSP matching program
• A great company culture, you'll get to work with a lot of amazing people!
• Tenure bonuses

Skills Required