Job Description

Alta Material Handling is looking to bring on a full-time Service Manager to support the Quebec city, QC location. The purpose of your role is to lead the service team in Quebec and maintain the day-to-day functions of the department, while focusing on both financial and service levels. The primary responsibilities of the position consist of, but are not limited to:

• Promoting safety first and ensuring all safety protocols are followed

• Follow the Guiding Principles and Customer First Pledge to promote a positive culture within the service team

• Building strong service relationships with customers to enhance the performance and profitability of the branch.

• Monitoring the development and training of staff both internally and through dealer and industry courses

• Developing strong relationships, working collaboratively and cross functionally with other departments

• Hiring and retaining of technicians on staff

• Regular meetings with respective teams to ensure alignment

• Controlling of all activities relating to the maintenance of service vans and the efficient operations of dispatch services

• Ensuring technicians are charging fair time to all work orders internally and externally

• Managing department warranty matters

• Tracking of PM Completion rates and 2nd segment work derived from PM's

• Contributing through being actively engaged in strategic initiatives and projects for the benefit of the entire organization

• Ensuring payroll for Technicians is submitted in a timely manner

• Reviewing invoices and quotes to ensure accuracy

• Maintain all current policies and procedures to ensure consistent operations across all branches

• All other duties as assigned.

Desired Skills and Qualifications:

• Bilingual in French and English - speaking and writing (mandatory)
• 2-4 years of previous management experience preferred
• Strong working knowledge of electric and liquid propane units
• Good mechanical aptitude
• Excellent written and verbal communication skills
• Good customer relations and people skills
• Ability to successfully manage others
• Computer Skills - Hyster/Yale Contact Management, Sage Quest, PayTrace, Microsoft Word, Excel, and Outlook
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl.
• Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 55 pounds
• Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)

Skills Required