Job Description

Regular/Temporary

Regular

Job Title

Service Manager, Material Handling & Trucking

Job ID

69922

Location

Central Campus

Open Date

06/24/2025

Job Type

Continuing

Close Date

07/07/2025

Employee Group

TMG

Favorite Job

Department

Logistics

Salary Grade/Band

Band K

Salary Range

$77996.00 - $116993.00 (annual)

Hours per Week

35

Purpose:

Reports to the Director of Custodial Service of Facility Services and is responsible for smooth operation of all Material Handling and Trucking Services

Responsibilities:

Develop and maintain excellent work relationships with clients, meeting customer needs and providing quality service by communicating with customers to determine needs and expectations, promoting good customer service with employees and measuring performance and establishing a high level of confidence and reputation with customers. Create and administer Health and Safety training programs that align with Health and Safety policies and practices. Provide expertise in the area of all Transportation, logistics and the movement of dangerous goods. Provide leadership for continuous improvement to the trucking operations with a focus on improved customer relations and customer satisfaction. Develop, implement, and administer formalized training and quality assurance programs to improve the standards of our current service levels. Provide guidance to unit including, evaluation, support and development of staff and team building initiatives. Maintain all records for equipment maintenance, supply inventory and control and work closely with Director on Best Practice initiative and industry trends. Work closely with teams to promote team unity and staff morale within the unit. Ensure adherence to University and Departmental policies on environment and capital projects. Supervises the staffing within the unit by evaluating, coaching and counselling, Completes the Transportation Services operation requirements by determining the work priorities, scheduling and assigning employees, and follows up on work requests. Provides cost and labour estimates to customers on all customer initiated job estimate requests. Keep detailed records of all maintenance vehicles currently in our fleet. Team building through leading by example, promotes communication and reinforces positive behaviours. Responsible for developing and ensuring a strong employee and team commitment to performance and client service. Establishes methods to meet work schedules and coordinates work activities with other teams. Adhere to budget by optimizing expenditures on labour and material. Investigate new and innovative ideas to improve the overall service levels. Maintain and/or improve on department's sustainable focus in the area of transportation. Provide other services as assigned by the Director.

Knowledge and Skills

Working Knowledge of Ontario Ministry of Labour codes, Ministry of Environment and Ministry of Transportation Ability to budget, prepare financial analyses and do job costing for various charge in work (furniture moves, etc.) Ability to work within a unionized work environment and strong ability with conflict resolution Analytical and problem solving Leadership, supervisory and team building skills Excellent communication and customer service skills Strong ability to multitask Significant knowledge and experience with organizational, supervisory and management principles Sound leadership, customer service and communication skills Computer knowledge with abilities in word processing, email, Excel, and management information systems

How To Apply

To apply for this job, please submit your application online.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the "Dish With One Spoon" wampum agreement.


The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.


The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Metis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.


As part of McMaster's commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.


Job applicants requiring accommodation to participate in the hiring process should contact:

Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or Faculty of Health Sciences HR Office at ext. 22207, or School of Graduate Studies at ext. 23679

to communicate accommodation needs.

Interview Experience

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.