Job Description

Service Manager

Transportation Equipment Network (TEN) is proud to be the North American leader in transportation equipment and solutions. We're full-service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled mechanics. Equipped with decades of knowledge and experience, incredible customer track records, and a sharp perspective on the future of the industry, TEN offers full-service trailer solutions that keep businesses moving forward.

As a Service Manager at Transportation Equipment Network (TEN), you're responsible for running an efficient and profitable service center. In this crucial role, you'll manage a team of technicians, coordinate maintenance schedules, and ensure all equipment meets strict safety and operational standards. You will also interact with customers, address their needs, and contribute to the overall efficiency of the service center.


We believe in investing in our employees. That's why we offer a range of attractive and distinctive benefits to reward your exceptional skills and dedication:

Benefits and Pay Details

Competitive Wage Paid Vacation and Personal Days Annually Health, Dental, & Travel Medical Coverage Life/Dependent Life and AD&D Insurance, LTD Benefits Up to $500 Healthcare Spending Account Prescription safety glasses (If needed) $300 Boot Allowance Awards Program and Employee Referral Program Company Team Events

Specific responsibilities include:

Lead and supervise the Service Department team, including hiring, training, scheduling, and performance management. Review, prioritize, and approve repair and maintenance work orders to ensure accuracy and timely completion. Drive shop performance by meeting productivity, quality, and profitability targets. Ensure compliance with company Core Values, policies, and safety regulations at all times. Manage shop resources, including tools, equipment, parts inventory, and vendor relationships. Oversee preventive maintenance programs for trailers, service vehicles, and equipment to maximize reliability. Develop and coach team members to improve technical skills, productivity, and overall performance. Partner with Operations and management to resolve issues, improve processes, and enhance customer service delivery

Qualifications:

5+ years of experience in a shop at a leadership/management level Knowledge of Heavy Equipment, with Certificate of Qualifications in Trailer Repairs. 310J license is an asset Proven management experience and have strong scheduling and organization abilities Ability to motivate and mentor, create a positive teamwork environment Ability to anticipate and deal with future problems and opportunities Ability to develop and implement continuous process improvement Experience with managing a robust safety program

While we appreciate every application, only candidates selected for an interview will be contacted due to the high volume of submissions


TEN Canada Ltd. supports diversity, and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs

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