Job Description

Are you a motivated leader with a passion for the automotive industry?

Due to an Internal Promotion, Riverview Ford Lincoln has an immediate opportunity for a Service Manager to lead our best-in-class Service Department. If you thrive in a fast-paced environment, excel at customer service, and know how to inspire a high-performing team -- we want to hear from you!

What You'll Do:

Lead, mentor, and motivate Service Advisors, Technicians, and support staff. Ensure every customer receives a top-rated Service experience -- from check-in to vehicle delivery. Monitor daily operations for maximum efficiency, productivity, and profitability. Handle escalated customer concerns with care and professionalism. Manage Technician workflow, dispatch, and repair quality control. Collaborate with Parts, Sales, and Marketing teams to support Dealership goals. Ensure compliance with Ford and Lincoln warranty guidelines, manufacturer standards and customer experience expectations.

What You Bring:

3-5 years of experience in service management or senior service advising (Automotive Dealership experience strongly preferred). Strong knowledge of Ford/Lincoln vehicles and service procedures (an asset). Excellent leadership, communication, and problem-solving skills. Strong quantitative orientation and focus on profitable growth Experience with dealership management systems (DMS - PBS experience is an asset) and service scheduling tools. Valid driver's license with a clean record.

Why Join Us?

At Riverview Ford Lincoln, we believe that outstanding service starts with an outstanding team. We offer ongoing training, mentorship, and opportunities for career growth. If you have a passion for providing an unparalleled customer experience and want to be part of a dealership that values relationships as much as results, we'd love to hear from you.

Apply Today! All applications will be kept confidential. Candidates must be eligible to work in Canada. We appreciate all applications; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Ability to commute/relocate:

Fredericton, NB E3B 6A2: reliably commute or plan to relocate before starting work (preferred)
Experience:

Automotive Service Manager: 1 year (preferred)
Work Location: In person