Job Description

About Frontier Power Products:

Frontier Power Products is an established company with over 40 years of experience and expertise in delivering top-tier power generation solutions, marine engines, and industrial engines tailored for the rugged conditions of Western Canada. There are few places on earth that have such a diverse set of challenges where engines are called upon to perform in extreme cold or high temperatures, from sea level to the tops of the Rocky Mountains and in some of the most remote locations on Earth. To meet these challenges, Frontier Power meticulously designs products that anticipate site conditions, offering customized engines and generator sets meticulously crafted to excel for our valued customers. At Frontier Power Products, our core values center around fostering empowerment, accountability, and perseverance, all while embodying the highest standards of character.

Why Join the Frontier Power Team?

The Benefits:

Dental and Extended Health Insurance Life Insurance Vision Care Employee and Family Assistance Program Tuition Reimbursement Program Pension Plan Paid Time Off

The People & Culture:

You will be a part of a collaborative and dedicated team who you will be proud to work with.

Overview of the Position:

The Service Manager is responsible for leading and overseeing the service department. This role ensures that all service operations, including engine diagnostics, repairs, preventive maintenance, and generator servicing, are performed efficiently, safely, and to the highest quality standards. The Service Manager supervises and supports service technicians, assists with coordinating schedules, manages workflow, and ensures the timely completion of projects. Through a focus on developing strong customer relationships, providing technical expertise, and maintaining a high level of customer satisfaction. A Service Manager will be responsible for monitoring department performance, controlling costs, ensuring compliance with safety and regulatory standards, and driving continuous improvement.

Key Duties and Responsibilities:

Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction Manages the development and training of service personnel and completes performance reviews of service staff Ensures all departmental tools, equipment, and vehicles are in good working order Plans, assigns, and directs work in the Service Department both in the shop and in the field; manages the department scheduling of work hours including daily hours, time off and vacation time to maintain appropriate department coverage. Support a healthy and safe workplace by ensuring that all safety practices and policies are followed by employees, contractors and on site customers Represent the company in a professional and ethical manner and maintain effective relationships with internal departments and staff while maintaining confidentiality Continually identify and recommend opportunities to improve service to customers (internal and external) Provides input and assistance to the Branch Manager in monitoring and managing departmental expenses and resolving customer issues and complaints while working to maximize revenue. Resolves problem work orders as necessary through proper invoicing and ensures the necessary service reports are completed. Monitors job deficiencies and institutes necessary changes throughout the shop to improve productivity. Maintain and monitor work orders, ensuring timely and proper invoicing. Works collaboratively with suppliers to resolve all technical issues Responsible for meeting set profitability and maintaining effective cost control

Experience and Qualifications:

Hold a Journeyperson/Red Seal Heavy Equipment Technician certificate Have 5+ years of Heavy Equipment Technician experience Have 3+ years of experience in a Service Manager role, or similar role Previous John Deere/Kubota experience is an asset Proficient with Microsoft Office programs Ability to troubleshoot and problem-solving engines, generators, and/or control systems Customer-centric focus with excellent relationship management, interpersonal, and communication skills

How to Apply:

If you believe your skill set matches the above description and are an enthusiastic, innovative, passionate and energetic individual please click on the "Apply" button to submit your resume for consideration.

We would like to thank you for applying and for your interest in working with Frontier Power Products ULC. Due to the number of applicants, we will only contact candidates who meet our requirements.

#HP

Job Types: Full-time, Permanent

Pay: $95,000.00-$110,000.00 per year

Application question(s):

Do you hold a Heavy Equipment Technician certificate? Are you authorized to work in Canada?
Experience:

Heavy Duty Technician: 5 years (required) Customer Service: 3 years (preferred)
Work Location: In person