Job Description

Job Overview

We are seeking a dynamic and results-driven Service Manager to lead our heavy equipment service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive the profitability of the service department. Your leadership will inspire a team of skilled technicians and to deliver top-quality construction and agriculture equipment repairs and maintenance. If you have a passion for service excellence, thrive in a fast-paced environment, and excel at building lasting customer relationships, this is the opportunity for you to make a significant impact!

Duties

Lead and motivate the service team, to achieve departmental goals and uphold high standards of quality and customer satisfaction Oversee daily shop operations, ensuring efficient workflow, timely machine repairs, and adherence to safety protocols Conduct equipment diagnostics to accurately identify issues and recommend appropriate solutions Upsell additional services and repairs by effectively communicating benefits to customers while maintaining transparency Handle estimating and service writing to prepare accurate repair orders and cost estimates Ensure proper cash handling procedures are followed during transactions Maintain detailed records of all service activities, parts used, and customer interactions Foster strong relationships with customers by providing exceptional service experiences and addressing concerns promptly Stay current with industry trends, technological advancements, and manufacturer specifications to ensure compliance and quality standards

Qualifications

Proven experience in dealership or equipment service management with a strong background in repair shop operations Extensive knowledge of mechanical systems Demonstrated customer service ability, maintaining integrity and customer trust Strong leadership skills with the ability to motivate a team towards achieving operational excellence Excellent customer service skills with a focus on building long-term client relationships Mechanical knowledge complemented by hands-on mechanic experience or technician background is highly desirable Familiarity with dealership sales processes including equipment sales is an advantage
Join us as a Service Manager where your expertise will drive success! We value energetic leaders who are passionate about automotive excellence and dedicated to delivering outstanding customer experiences. This role offers an exciting opportunity to lead a vibrant team in a thriving environment committed to growth and innovation.

Job Type: Full-time

Pay: $80,000.00-$100,000.00 per year

Benefits:

Dental care Extended health care Paid time off
Work Location: In person