Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team! We provide our employees with the following tools and resources to be successful:
Long term Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Company Pension Plan
Casual dress
Dental and Vision care
Employee Stock Purchase Plan
Work schedule M-F
Alta Material Handling is looking to bring on a full-time Service Manager to support the Dorval, QC location. The purpose of your role is to lead the service team in Dorval and maintain the day-to-day functions of the department, while focusing on both financial and service levels. The primary responsibilities of the position consist of, but are not limited to:
Promoting safety first and ensuring all safety protocols are followed
Follow the Guiding Principles and Customer First Pledge to promote a positive culture within the service team
Building strong service relationships with customers to enhance the performance and profitability of the branch.
Monitoring the development and training of staff both internally and through dealer and industry courses
Developing strong relationships, working collaboratively and cross functionally with other departments
Hiring and retaining of technicians on staff
Regular meetings with respective teams to ensure alignment
Controlling of all activities relating to the maintenance of service vans and the efficient operations of dispatch services
Ensuring technicians are charging fair time to all work orders internally and externally
Managing department warranty matters
Tracking of PM Completion rates and 2nd segment work derived from PM's
Contributing through being actively engaged in strategic initiatives and projects for the benefit of the entire organization
Ensuring payroll for Technicians is submitted in a timely manner
Reviewing invoices and quotes to ensure accuracy
Maintain all current policies and procedures to ensure consistent operations across all branches
All other duties as assigned.
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