Job Description

Brown's Sales is seeking a detail-oriented and customer-focused Service Manager to join our team.

The Service Manager will be responsible for managing the day-to-day operations of the Service Department. Responsibility requirements will include managing the quality of work performed and ensuring a high degree of customer satisfaction including professional communication with customers, documenting and managing service requests, ensuring seamless service experience, in addition to managing the profitability and operating efficiency of a fast-paced department.

Duties and responsibilities:

Lead and manage a team of technicians and apprentices in the service shop.

Schedule and prioritize service work to meet customer deadlines.

Ensure all service problems listed by customers are addressed and maintain positive company/customer relationships, resolving any disputes.

Ensure all repairs and maintenance are completed to industry standards.

Coordinate with the sales and rental departments to prepare equipment for delivery.

Maintain accurate service records and manage work orders including mmonitoring warranty costs and claim performance.

Monitor shop productivity, safety compliance, and inventory levels.

Communicate with customers regarding service timelines, estimates, and updates.

Support hiring, training, and performance management of service staff.

Maintains knowledge of Bobcats maintenance requirements, operations and warranties, campaigns, recalls, and technical service bulletins

Perform Service Shop support as needed.

Role Requirements:

5 years of experience in heavy equipment service, with at least 2 years in a supervisory or management role.

Strong mechanical knowledge of diesel engines, hydraulics, and electrical systems.

Excellent leadership, communication, and organizational skills.

Knowledge of dealership management systems and Microsoft Office Suite of products and proficiency in computers (experience with PFW is an asset)

Ability to manage multiple priorities in a fast-paced environment.

Familiarity with service management software and inventory systems.

Journeyman Parts Technician or Red Seal Heavy Duty Equipment Technician

certification is an asset.

Strong ethics and compliance with rules and regulations

Candidate must have a valid Class 5 drivers license and provide a drivers abstract.

Candidate must also pass a Drug & Alcohol Test and Physical Demand Analysis.

What We Offer:

Competitive wages

Comprehensive benefit package

Bobcat University Training and paid training and support to complete professional designations or certifications

Supportive team Environment

Opportunities for growth and advancement

Job Type: Full-time

Benefits:

Dental care Extended health care Tuition reimbursement
Experience:

Heavy Equipment Service: 5 years (preferred)
Licence/Certification:

Drivers License (required)
Work Location: In person