Job Description

REV UP YOUR CAREER

with Dilawri Group!

Dilawri Group of Companies

is actively searching for an

Service Manager

to join the team at Dilawri Group!

ABOUT US

Dilawri Group of Companies is a Canadian company that represents 76 dealerships nationally with 8 dealerships plus the Dilawri Collision Centre in Calgary! Dilawri Group offers a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a "promote from within culture", formal training opportunities, competitive pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.


Dilawri Group of Companies and its employees are guided every day by a set of values that serve as the foundation for how we operate.

Passion for Excellence - To be the best, all the time. Integrity - We are professional, ethical, honest and accountable. Teamwork - We promote and environment of collaboration and respect. Customer Focused - We ensure every customer is satisfied. Willingness to Grow - We continuously innovate and improve. Make a Difference - We support the communities we serve.

ABOUT THE ROLE

This position reports to upper management and is responsible for working attentively in overseeing and managing the service process and experience in its entirety. The Service Manager is devoted to ensuring safety and customer satisfaction as well as overall department success. A key objective of the Service Manager is to create brand loyalty. The Service Manager is focused on upholding and promoting our dealership's value and brand standards to create an unparalleled customer experience in the service department. As a team player, the Service Manager strives to develop collaborative relationships throughout the dealership. Oversee all aspects of dealership service department, including operational performance, operational & maintenance costs, safety of operation, plus compliance with applicable laws and regulations Directs procurement of all types of company-owned-and-operated automotive equipment, materials, supplies, and also parts required to maintain automotive equipment, garages, and storage facilities. Assist in problem solving, and diagnosing vehicle problems. Oversee hiring, training, supervising, and coaching of service department employees.

ABOUT YOU

Ability to review and analyze actions regularly to determine how to better utilize time and plan more effectively Possess a strong aptitude for technical/mechanical repairs*
2+ years of service department management experience is required to be considered for this role or several years as a senior level advisor. You have a growth mindset and are continuously innovating and developing your skills.*
You are honest, trustworthy and care about providing the best possible customer experience.*
You are passionate about making a difference.*
You thrive in an environment that supports collaboration and respect.

Give us the right attitude, we'll give you the rest!



If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.


We thank you for your interest in a career with Dilawri Group of Companies! Go to our website to see more about our company and the many reasons why you will want to work for us!