Job Description

Job Overview

We are seeking a dedicated and experienced Service Manager to oversee our service department. The ideal candidate will possess a strong background in automotive repair and dealership operations, with a focus on delivering exceptional customer service. This role requires excellent leadership skills to manage a team of technicians and ensure the highest quality of service is provided to our customers.

Responsibilities

Manage daily operations of the service department, ensuring efficiency and productivity. Oversee the scheduling of service appointments and ensure timely completion of repairs. Provide exceptional customer service by addressing customer inquiries and resolving issues promptly. Utilize mechanical knowledge to assist technicians with complex repairs and troubleshooting. Implement upselling strategies for additional services and products to enhance customer satisfaction and increase revenue. Maintain accurate records of services performed, including cash handling and invoicing. Train and mentor staff on best practices in automotive repair and customer interaction. Monitor inventory levels for parts and supplies, ensuring availability for service needs.

Experience

Previous experience in a dealership environment is preferred. Strong mechanical knowledge with hands-on experience in automotive repair. Proven track record in customer service with the ability to build rapport with clients. Experience in sales, particularly in upselling automotive services or products. Excellent organizational skills with attention to detail in cash handling and record keeping. Ability to lead a team effectively while fostering a positive work environment. If you are passionate about the automotive industry and have the skills necessary to lead a successful service department, we encourage you to apply for this exciting opportunity as a Service Manager.
Job Type: Full-time

Pay: $90,000.00-$120,000.00 per year

Additional pay:

Bonus pay
Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking RRSP match
Schedule:

Monday to Friday Weekends as needed
Work Location: In person

Expected start date: 2025-09-01