This position will be assigned to one of our office locations but travel to all sites/office locations (Brockville, Smiths Falls, Perth & Carleton Place) will be required.
The Service Manager is responsible for delivering and overseeing service that is equity-based, promoting diversity and inclusivity, to achieve positive and equitable outcomes for children, youth and families in Lanark, Leeds and Grenville.
The Service Manager guides and manages the delivery of child protection services in alignment with FCSLLG's vision, mission, values and overall strategic objectives. The Service Manager reports to the Director of Service and serves as a leader for FCSLLG.
Background/Education/Experience
Education: Master of Social Work or willingness and intent to obtain
Minimum 5 years experience in Child Welfare
Satisfactory Police Records Check
Valid Driver's License and access to a reliable motor vehicle with business class liability insurance
Functional Duties
Understand and ensure compliance with the corporation policies, procedures, programs, practices, guidelines, and work routines
Be aware of roles and responsibilities under the Ontario Occupational Health and Safety Act, Regulations, and the corporation's health and safety policies and leads and performs duties in a manner that ensures safety at all times
Develop, implement, measure, evaluate procedures, programs, practices, guidelines, work routines
Implement, monitor, and evaluate an annual service and financial plan in alignment with the corporation's strategic direction
Implement, monitor, and evaluate performance and financial indicators and adjust actions accordingly
Identify, monitor, report on, and develop plans to mitigate risk
Hire, orient, supervise, develop, evaluate, and terminate assigned team members
Provide clinical supervision to team members and provide coverage to other teams as required
Select and oversee external consultants, specialists, and other outside resources
Participate and/or provide leadership to team meetings, staff meetings, training sessions
Act as a liaison with community and provincial organizations as required
Facilitate the integration of theoretical knowledge and research into practice, support the development of clinical knowledge and skill, and adjust nature and style of supervision in light of individual's strengths and needs, workload pressures and demands
Partner to build a caring, committed and inclusive workplace
Create a culture of engagement, knowledge sharing and collaboration that incorporates diverse views
Support the organizational goals and objectives related to Equity, Diversity, and Inclusivity
Meet or exceed accountabilities and achieve continuous quality improvement and excellence in all activities
Undertake all other assigned duties as required
Skills and Attributes
Ability to identify systemic barriers to equity and anti-oppressive practices and apply this lens to your work
Knowledge, experience, and understanding of the culture, history and current oppressions experienced by marginalized groups
Knowledge of First Nations, Inuit and Metis history, people and communities and a demonstrated ability to engage with the communities
Strong understanding of First Nations, Inuit and Metis culture, heritage and traditions, and a commitment to developing the highest quality culturally appropriate service possible for the First Nations, Inuit and Metis families that we serve - understands own power and social location and impact of this
Ability to understand and apply anti-colonial, anti-racist, anti-ableist, anti-cisgenderist, anti-ageist, anti-classist, anti-heterosexist lenses to social problems
Understanding of the CYFSA, Signs of Safety, Anti-Oppressive Practice and Strength-Based approach
In-depth knowledge of child protection, including Child , Youth and Family Services Act, Ministry standards and directives and all related legislation relevant to the scope of the assigned functional requirement for this position
Strong understanding and alignment of behaviours in support of the corporation's mission, vision, core values, and beliefs
Knowledge and demonstrated ability to model and lead compliance with policy, procedures, programs, practices, guidelines, and work routines
Demonstration of leadership skills in managing the changes and challenges inherent in the work and fostering an environment of learning and development
Strong ability to collaborate and maintain positive partnerships with all relevant key stakeholders aimed at building strong, sustainable relationships and supporting constructive and creating problem resolution
Demonstrate strong written and oral communication skills
Computer aptitude and proficiency
Demonstrated analytical analysis skills, with attention to fine detail
Demonstrated organizational and time management skills with the ability to meet tight deadlines
Ability to manage system changes and work independently with a high level of initiative and self-direction
Demonstrated ability to maintain a high standard of privacy and confidentiality in the performance of duties
Understanding of a broad corporate planning framework as a foundation for annual planning, budgeting and program activities
Ability to create, monitor and meet performance and financial objectives
Family and Children's Services of Lanark, Leeds and Grenville is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider applications from all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, or disability.
Family and Children's Services of Lanark, Leeds and Grenville is committed to providing a barrier free workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Job Types: Full-time, Permanent
Pay: $95,524.00-$113,717.00 per year
Benefits:
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Vision care
Work Location: In person
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