Job Description

For over 30 years family owned and operated, Pride Marine Group has been creating personalized watercraft experiences. We don't just sell boats--we help bring customer's visions for a life well lived to reality by connecting them to the vessel that will take them where they want to go.

What You Bring to the Role

Commitment to personal development Ability to lead and motivate a team Intermediate computer and math skills Excellent communication skills, both written and verbal Ability to represent the company in a positive and professional manner at all times History of growing customer/client relations Strong conflict management skills

What You'll Do

Identify and promote new products and services to customers Achieve budget and efficiency targets within established time frames Build and maintain an effective service team Lead, coach, and motivate the team to achieve customer service goals Model and champion the company's dedication to providing excellent customer service Set expectations for each member of the service team and ensure team members meet expectations Address customer complaints and concerns that have been escalated in a timely and professional manner Maintain high levels of customer satisfaction and client retention levels Maintain excellent Health & Safety standards and ensure compliance with company policies and procedures Motivate and support the service team and always lead by example Schedule and check status of work orders Manage daily service and delivery schedules Monitor Technicians and delivery staff to ensure internal and external delivery dates are met Monitor and respond to service related e-mails and telephone inquiries Work closely with the Customer Service Representative to ensure high demand inventory (batteries etc.) is maintained at an appropriate level to deliver service commitments All other duties as assigned

What We'd Like From You

3-5 years of Customer Service experience in the marine or automotive industry considered an asset 3-5 years Management experience Pleasure Craft Operator Card Able to work irregular hours during peak periods including weekends Able to work in variable work environments and conditions, both indoors and outdoors

What's In It For You

Full benefits Annual bonus Demo boat for shared employee use at each location

Pride Marine Group is an equal opportunity employer committed to providing equal opportunities in all aspects of employment. Accommodations are available upon request through our Human Resources Department for candidates taking part in all aspects of the recruitment process.

We thank you for your interest in Pride Marine Group, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Casual dress Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Work Location: In person

Application deadline: 2026-02-27
Expected start date: 2026-03-02