Job Description

Service Manager, Abbotsford, BC

Reports To:

President

Safetek Profire's Mission

Serving Those Who Keep Our Communities Safe

Why Join Us?

Safetek Profire is Canada's leader in fire and emergency vehicles, proudly Canadian and family-owned for over 30 years. We deliver, service, and support fire apparatus that help protect communities from coast to coast. Together with our team of Emergency Vehicle Technicians (EVTs), we provide complete lifecycle support--from new builds and custom apparatus to fleet service, refurbishment, and parts.

At Safetek Profire, you're not just joining a company - you're joining a mission. We exist to serve those who keep our communities safe, and we take pride in being trusted partners to Canada's firefighters. Our culture is built on teamwork, innovation, and a family spirit. When you join Safetek Profire, you become part of a supportive team with a shared purpose: delivering quality, driving trust, and backing Canada's fire services every step of the way.

We are looking for teammates with a proactive, never-fail attitude in the face of adversity and ambiguous situations. You must be curious and willing to learn and can work and motivate yourself independently while also working with teammates for the benefit of our customers and the team. If you are a self-motivated team player with a positive attitude, who understands and values customer satisfaction, we'd love to hear from you.

What You Will Contribute

We are seeking a Service Manager with the technical expertise, experience, and leadership skills to guide our service team and uphold our commitment to delivering exceptional "Service Anywhere, Anytime."

In this role, you will oversee service operations, manage workflow efficiency, and ensure exceptional customer satisfaction. The position requires a balance of technical knowledge, problem-solving ability, and organizational excellence. You will work closely with internal teams and external partners, maintaining high standards of service while meeting business objectives in a fast-paced environment.

The Service Manager will report directly to the President in a 1:1 support structure.

What You Will Do

Provide leadership and direction for day-to-day service operations, including scheduling and workflow management. Monitor, manage, and evaluate the department's financial performance against established KPIs, implementing corrective actions as needed. Oversee the timely and efficient completion of service work, ensuring optimal workflow and minimal downtime. Maintain high standards of quality assurance, ensuring consistent service excellence across all shop functions. Enforce safety rules, regulations, and company policies and procedures. Deliver outstanding customer service by addressing inquiries and concerns professionally and with a solutions-based approach. Review and approve technicians' daily productivity reports and payroll records. Assist in developing marketing strategies that encourage both new and repeat business. Assist in the recruitment, training, retention, and development initiatives for the service team in alignment with HR practices. Establish and maintain competitive pricing structures in line with industry and market standards and company objectives. Promote company values and encourage teamwork across all departments Collaborate with and guide technicians on service requirements, prioritizing tasks to meet customer and business needs.

What You Will Need

Proven experience in leading service operations within a complex business environment. The Service Manager will demonstrate strong organizational and leadership skills, with a track record of managing teams, overseeing workflow efficiency, and delivering high-quality service outcomes. You will be experienced in monitoring financial performance, implementing process improvements, and ensuring compliance with safety and company standards. Strong communication skills and the ability to collaborate across departments are essential, along with the technical knowledge to support and guide a skilled service team.

Education:

Diploma or degree in Business Administration, Automotive/Heavy-Duty Service Management, or a related field (preferred).

Certification:

Red Seal in Heavy Duty Mechanics, Industrial Mechanics, or a related trade (preferred).

License:

Air Brake Endorsement or Class 3 Driver's License (asset).

Experience:

Minimum 5 years in a Service Manager role or equivalent Technical/leadership position, preferably in a dealership or B2B environment. Industry knowledge of fire apparatus or emergency vehicle service (asset). Familiarity with accounting systems and office administration software (required). Minimum 2 years of direct customer service experience (required). Proven leadership skills with the ability to motivate, develop, and manage a high-performing team. Strong organizational skills with exceptional attention to detail. Excellent interpersonal, verbal, and written communication skills, with the ability to present effectively to customers, employees, and leadership. High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); CRM experience an asset. Strong problem-solving ability and resourcefulness in making sound decisions under pressure. Ability to manage multiple priorities in a fast-paced environment while meeting deadlines. Active listening skills, patience, and a collaborative approach. Willingness to travel within Canada and to the USA, with legal eligibility to enter the USA

What We Offer at Safetek Profire

At Safetek Profire, you will enjoy competitive compensation, a safe and healthy work environment, and a full range of benefits (i.e.: group insurance, health care spending account, retirement savings plan, profit sharing plan, continuing education program, etc.).

Opportunity to work on exciting projects of various sizes Competitive salary and flexible benefits Defined contribution pension plan Talented team of colleagues to work and collaborate with Learning and Development programs, training, career opportunities


At Safetek Profire, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

Please submit your resume and cover letter to careers@firetrucks.ca

Full-time, Monday to Friday, 7:00 AM to 3:30 PM

| Salary range: $100,000-$125,000, depending on qualifications and certification.

This position may require occasional work on evenings and weekends, outside of regular work hours.

Job Types: Full-time, Permanent

Pay: $100,000.00-$125,000.00 per year

Benefits:

Company events Dental care Extended health care On-site parking Paid time off Profit sharing RRSP match Vision care
Work Location: In person