Job Description

Published on Main is currently seeking a passionate and driven individual to join our front of house team as Service Lead.

POSITION OVERVIEW

As Service Lead, your role is to ensure the smooth and efficient operation of the restaurant during guest-facing hours. This includes overseeing the guest experience and providing support to the front-of-house team, empowering them to perform at their best.

RESPONSIBILITIES

SERVICE

Lead daily service with enthusiasm, ensuring execution aligns with our standards. Ensure all elements necessary for service are prepared prior to guest arrival, and proactively respond to evolving needs throughout service. Support service staff to deliver an exceptional guest experience.

OPERATIONS

Communicate any low stock items essential for service to the Assistant General Manager to facilitate timely ordering. Uphold standards of cleanliness and safety, working with the team to maintain a clean, organized environment.

GUEST EXPERIENCE & ENGAGEMENT

Model excellent guest engagement for the team. Create personalized experiences by building relationships and sharing the stories behind our food and beverage offerings. Craft custom menus for guests, highlighting and upselling premium offerings. Confidently prepare allergy menus, explain modifications or accommodations, and communicate effectively with the kitchen team.

STANDARDS & COMPLIANCE

Support the enforcement of service standards and compliance with health and safety regulations to maintain a safe, welcoming environment. Collaborate with the management team to continuously improve service quality and operational execution.

TEAM ENGAGEMENT & CULTURE

Maintain a calm, level-headed presence on the floor, contributing to a positive and supportive work environment. Provide training and constructive feedback to team members as needed. Actively foster an inclusive, cooperative atmosphere that enhances service and ambiance. Engage in ongoing learning about our offerings and industry trends, and share knowledge with both guests and team members.
Note: This job description is intended to provide a general overview of the responsibilities and tasks associated with this position. Duties and responsibilities may vary based on the specific needs of the organization. Additional duties may be assigned as needed to support the restaurant's operations and objectives.

WHO YOU ARE

CORE VALUES

Integrity:

You value honesty, humility, and follow-through.

Determination:

Approach challenges with fearless determination while embracing a sense of fun.

Innovation:

Bring creativity, vision, and a cutting-edge mindset to your work.

Team Commitment:

Contribute positively to our culture and collaborate effectively with the team.

Passion for Excellence:

Maintain a high standard of quality and professionalism in all that you do.

Empowerment:

Believe in unleashing the potential of yourself and others.

CORE COMPETINCIES

You have a strong understanding of the expectations and standards of a Michelin Star restaurant. You possess an in-depth knowledge of our brand and ethos. You have the ability to execute a program that not only meets but consistently exceeds expectations. You excel under pressure and adapt swiftly to unexpected situations in demanding environments. You are an effective communicator with exceptional teamwork and collaboration skills. You are eager to learn and grow, both personally and professionally. You bring an entrepreneurial mindset with a fresh, innovative perspective.

REQUIREMENTS

Minimum of 3+ years of relevant experience and a desire to continue to grow and learn in an ever changing environment. Serving it Right Certification. Basic wine and spirit knowledge is a must. Must be available weekends and evenings.

WHAT'S IN IT FOR YOU?

Health benefits for FULL TIME employees, after completion of probationary period. 2 weeks paid vacation annually. Daily staff meal. Participation in the tip pool to boost your income. Employee discount program.

All applicants must legally be permitted to work in Canada.

Our goal is to be representative of our community, by fostering an inclusive and diverse environment where every person has an equal opportunity to enjoy a successful career. Hiring decisions are made based on qualifications and operational needs, not influenced by race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth, unrelated criminal conviction, or any other protected ground. Reasonable accommodation is available for qualified individuals with disabilities, upon request.