Life at Northwestel
Northwestel is defined by our culture. We go the extra mile and take responsibility for our work because our values are rooted in the communities we serve. When you join our team, you join an energetic, innovative, creative community with opportunities and resources to help you become the best at what you do. Together, we\xe2\x80\x99re building a stronger North, and that starts with you.
Our 500+ northern employees range from highly trained technical experts to new graduates with creative minds. We\xe2\x80\x99re diverse and inclusive, and looking for people of all skillsets and backgrounds.
Northwestel is recognized as one of Canada\xe2\x80\x99s Top Employers for Young People (2022).
Learn why we work here.
The Opportunity
Do you enjoy a fast-paced, dynamic workplace? Are you passionate about providing exceptional customer service? This position may be for you!
Reporting to the Manager, External Service Desk, this position handles inbound and outbound inquiries about technology repair, replacement and problem resolution. The incumbent demonstrates empathy while dealing with challenging situations and working in a fast-paced environment. This role requires excellent troubleshooting aptitude to assess and resolve customer needs in a timely manner.
Employment Equity
Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are an Indigenous person, a woman, a person with a disability, or a visible minority if they wish to receive hiring preference.
Specific Accountabilities
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