Service Desk Technician
Burnaby, BC, Canada
Job Description
b'
Union/Affiliation:
C.U.P.E. Local 3338
Pay range:
$22.16 hourly plus 9% in lieu of benefits
SFU Department Descr:
IT Services - Service Desk
Position Grade:
5
# of openings:
12
Biweekly Hours:
variable
About the Role The Service Desk Technician provides comprehensive customer service and maintains client satisfaction with IT service delivery by acting as first point of contact between clients and SFU IT Services using multiple contact channels including phone, email, chat and walk-in support. Assists clients (students, faculty, researchers and staff) with support requests related to services offered by IT Services. Provides information and assistance to clients in the use of software applications, hardware and technology services including but not limited to user accounts, printing, network connectivity, email and calendaring and technology equipment bookings. Responsible for logging, prioritizing, assigning, documenting and actively resolving incidents and client requests. Full
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2146122
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationBurnaby, BC, Canada
-
EducationNot mentioned