Job Description

Would you like to be part of an IT organization offering greater opportunity and challenge? We have a position for you within our Technical Service Desk! Join the CGI Service Desk and get your career on the fast track. As a leading-edge Global IT company, we are seeking talented professionals with all levels of information technology skills and expertise in order to support our Clients worldwide.

Based on our industry-specific focus, we can offer you a work environment where you will be challenged and will grow and develop your career in a meaningful way. We will help you reach your full potential by providing learning materials & training, mentoring & coaching, as well as ongoing recognition and feedback\xe2\x80\xa6 plus opportunities to advance! You will work in an agile environment that adapts quickly to meet client requirements.

The Service Desk is responsible for providing Level 1 IT support via phone, email and chat; our team is comprised of dynamic, passionate people with a focus customer service while providing IT support to diagnose, troubleshoot and resolve IT issues on 1st contact. We are dedicated to delivering a remarkable service experience to our customers! Insights you can act on

While technology is at the heart of our clients\xe2\x80\x99 digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today \xe2\x80\x94 one of the world\xe2\x80\x99s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI \xe2\x80\x94 where your ideas and actions make a difference. Your future duties and responsibilities

• Provide technicians with technical training and refresher training.
• Respond to real-time questions when discussing with the members of the Access Account management team.
• Provide ongoing technical assistance to members
• Assist team leaders in the assessment of ticket quality as part of the monthly coaching initiative
• Validate ticket quality (as needed, an when required) before transferring to other support teams.
• Review and update (as needed) KB articles
• Participate in reviewing the documentation specific to the processes ans procedures in place.

• Good knowledge of Windows 7, 10 operating systems
• Leadership and detail oriented
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint);
• Proficient with AD admin, account management and related activities.
• Bilingual written and spoken in both French and English
• Impeccable at writing technical documentations

• Post-secondary education in a relevant discipline
• 1 year experience in a similar role
• Knowledge of networks;
• Knowledge of Powershell scripting
• Experience providing technical support;
• Experience in coaching and supporting members in an Access and Account management environment.