Job Description

:

:

Deliver a balance of superior customer service and technical support through professional, comprehensive, and timely communication for all incidents and service requests Learn about and support a wide range of computing technologies, such as hardware (desktops, laptops, phones, tablets, peripherals and printers), audio/visual equipment, software, RVH clinical systems, supporting software, technologies, network, storage and infrastructure. Accurate incident/service request documentation, tracking and follow up to resolution Professional work ethic, including exceptional punctuality and attendance, with the ability to meet commitments and deadlines and take ownership of problems Independently sets up and configures new user workstations with minimal instruction and supervision, accurately inventory new/existing equipment Follows mandatory company policies to ensure the highest levels of system and network security Follows up on existing incidents/service requests to ensure satisfactory and timely resolution Ability to coordinate and communicate effectively with other Digital Health employees, other departments, and business partners to maintain high service levels Able to understand and demonstrate RVH culture, mission vision and values

Job Requirements:

Proficiency with computer hardware and desktop software Proficiency with computer troubleshooting analysis, critical thinking and problem-solving skills Ability to learn multiple applications and systems Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations with high clinical priority Ability to effectively communicate via telephone and email Knowledge of networking configurations, installation, and maintenance Ideal candidate has knowledge and experience with end user support with Microsoft Windows 7, and 10 and Microsoft Office 2021/2013, O365 Ability to work independently or in a team environment

*

Please note: The successful candidate will be required to work on site at Georgian Bay General Hospital (GBGH) in Midland, Ontario