Job Description

Employment Type

SGEU Term 9 months or more

Location(s)

SK

Salary Range

$30.509 - $37.124 Hourly

Salary Supplement

included in hourly salary range (in-scope)

Why eHealth?

As leaders in digital health innovation, we transform health care through connected health systems and advancing technology. With over 800 employees across 20 communities, we support IT infrastructure in 433 healthcare locations, ensuring seamless information-sharing and timely, effective patient care. We value a culture of strategic collaborating, trust and open dialogue. Our goal is to make Saskatchewan a leader and catalyst in digital health transformation, reshaping health care for the future. Help us put Saskatchewan at the forefront of digital health innovation.

About the role:

Reporting to the Manager, Service Desk and Operational Support Services, we are searching for individuals who have strong customer service skills, technical proficiency along with troubleshooting abilities. This role performs initial triage and problem determination to resolve incidents and requests at first point of contact as well as dispatching to the appropriate Tier 2 technical team(s). Strong interpersonal skills are required for this role as well as attention to detail and adherence to established processes.



As part of a team acting as the single point of contact for the IT needs of all the health care practitioners in Saskatchewan, the successful candidate will provide front line customer support, responsible for resolving technical problems and inquiries.



The successful candidate will possess exceptional interpersonal, written/verbal communication skills and thrive in a dynamic, technology driven environment. Proven experience in effective communication, problem solving, positive customer service and documentation standards are also required.

What You'll Do:

Troubleshooting network and application account issues. Troubleshooting workstation, network printer issues. Troubleshooting of Clinical application issues. Supporting teams during Major and Critical incidents (ie Network outage). Contributing to creation/maintenance of Knowledge Base Articles.

What You'll Bring to the Team:

Completion of a post-secondary degree or diploma in computer information technology, or an equivalent combination of education and experience. Minimum of 2 years' experience in a similar role within an integrated support environment. Proficiency with current desktop and network operating systems, including Microsoft Windows 11 and commercial remote support applications. Familiarity with collaboration tools such as Jabber, WebEx, and Microsoft Teams. Working knowledge of Apple and Android mobile devices. Understanding of ITIL or ITSM frameworks, with hands-on experience in incident management, service requests, CMDB, and change management processes. Awareness of service level attainment concepts and practices. Experience using incident tracking and ticketing software. Strong skills in M365 Online Tools, Microsoft Office Suite, and various off-the-shelf workstation applications. Knowledge of printer and imaging hardware, as well as LAN/WAN networking concepts. Experience with virtualization technologies, Active Directory, and identity management systems.

Competencies:

Communication:

Able to clearly present technical and non-technical information to diverse audiences, both in writing and in public speaking.

Problem Solving:

Skilled in evaluating options and resolving complex issues with sound judgment and diplomacy.

Interpersonal:

Capable of building strong relationships and influencing stakeholders to achieve collaborative outcomes.

Organizational:

Able to prioritize tasks and manage workload effectively in fast-paced, changing environments.

Analytical:

Proficient in researching and analyzing information to make informed decisions and recommend solutions.

Teamwork:

Works independently and collaboratively to support team goals and foster positive working relationships.

As one of Saskatchewan's Top Employers this is Why You'll Love Working Here:

Unionized role with clear career pathways Health, dental, and pension benefits Maternity and parental leave top-up payments Earned days off Annual pay increases Work that truly matters to the people of Saskatchewan


Ready to make a real impact in healthcare technology? Join us and help shape the future of care--apply today!



We value diversity of all kinds and encourage applications from people of all backgrounds, identities, and experiences.

Grade:

SIT07

Anticipated Start Date:

November 2025

Location:

Regina/Saskatoon, SK (On-Site)

We are committed to workplace diversity.

Number of Openings

8

Closing Date

: Oct 6, 2025, 12:59:00 AMContact Us

recruitment@eHealthSask.ca