Job Description

Closing Date (MM/DD/YYYY):


09/21/2025
Worker Type:


Permanent
Language(s) Required:


English
Term Duration (in months):


Salary Range (plus eligible to receive a performance based incentive, applicable to position) :


$61,370 - $83,030
Service desk experience rewarded

We're looking for a proactive, customer-focused Service Desk Analyst to join our IT support team. This role is ideal for someone with hands-on experience in service desk environments and a genuine passion for solving technical issues while delivering an outstanding user experience.


As a Service Desk Analyst, you'll be the first point of contact for technical support, providing timely and effective assistance across multiple platforms. You'll support commercial off-the-shelf software solutions through configuration and light scripting, ensuring users receive clear, empathetic and solution-oriented service.


Your ability to communicate clearly, troubleshoot efficiently and follow through with professionalism will directly impact the satisfaction and productivity of our internal clients. If you thrive in a fast-paced environment and take pride in making technology feel seamless for others, we'd love to hear from you.

What you'll do:

Assist staff face to face with common IT issues Resolve issues with technology through one-on-one interactions Troubleshoot a variety of first-level IT support issues on different platforms and programs Answer questions and provide advice by phone, email or chat Develop documentation for common issues

What we're looking for:

A friendly attitude and exceptional customer service commitment The ability to work independently and with a high-performing team The ability to perform physical relocation of hardware on a regular basis (20-40lbs) Understanding of technical terminology and concepts

What you'll need:

An undergraduate degree in computer science, engineering or mathematics or and equivalent level of experience In-depth knowledge of common software and operating systems Knowledge of computer hardware and peripherals

#FCCEN

You belong here

At FCC, we're committed to creating an inclusive, equitable and accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we're dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.



We encourage qualified applicants to apply, including members of these four employment equity groups:

Indigenous Peoples Members of visible minority groups Persons with disabilities Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.