Job Description

Education: Experience:

Education

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College/CEGEP Computer science Computer engineering, general

Work setting

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Relocation costs not covered by employer Help desk Oil and gas industry Government department and/or agency

Tasks

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Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Provide customer service Manage incidents

Certificates, licences, memberships, and courses

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Information technology infrastructure library (ITIL) Certification

Screening questions

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Are you available for shift or on-call work? Are you available for the advertised start date? Are you currently legally able to work in Canada? Are you willing to relocate for this position? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment? Do you have the above-indicated required certifications? What is the highest level of study you have completed?

Experience

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5 years or more Duree de l'emploi: Temporaire Langue de travail: Anglais * Heures de travail: 40 hours per week