Job Description

Department: IT

Employment Type: Permanent, Full Time, Potential for Hybrid.

Location: Winnipeg MB

Posting Date: May 15, 2023

Who Are We?

Founded in 1944 by A.A. DeFehr in Winnipeg, Palliser has grown into one of North America\xe2\x80\x99s leading furniture manufacturers. We value our clients, our communities, our natural environment and providing the best customer experience possible. At Palliser, we produce quality and strive for excellence. We are a remote friendly workplace.

What Would You Do?

Palliser Furniture Ltd. is currently seeking an experienced and dedicated individual to fill the role of Service Desk Analyst. As part of our IT Services group, you will provide level one support to internal staff through inbound calls and emails. Using an issue tracking ticket system and addressing technical issues that are both routine and complex, you will work in a team environment with opportunities to develop your future career goals

This role would require you to be onsite for the first 3-6 months with the potential for hybrid remote work thereafter. Additionally, participation in an after hours on call schedule is required.

The key duties and responsibilities of this position would include but not limited to:

• Recording, researching, resolving, and closing technical problems and requests in our issue tracking system.
• Providing on phone or in person end-user support for client workstations and software.
• Installation and configuration of operating system workstations.
• Acquiring and maintaining current knowledge of relevant product offerings and support policies.
• Documenting resolutions in an online knowledge database.
• Escalate internally when required according to defined Escalation Paths.
• Work with hardware and software support vendors for problem resolution and escalation.

What Do You Bring?

• Possess a post-secondary education in a computer technology related program. MCSE, MCDST and/or A+ are not essential, but would be considered assets.
• One to three years of experience in a customer service environment in a technical support role; call centre experience would be an asset.
• Knowledge of Windows operating systems, Mac OS, Android, Microsoft Office Suite (including Word, Excel, PowerPoint, Access, and Outlook), and Active Directory. ERP system software and SharePoint Services experience would be considered assets.
• Self\xe2\x80\x90starter, team player, strong organizational and interpersonal skills with the ability to interact with tact and diplomacy throughout all levels of the organization.
• Excellent analytical, logical thinking and communication skills are required to convey technical information in a non\xe2\x80\x90 technical manner to team members and employees. Spanish language skills would be an asset.
• Strong technical skills and high learning agility.
• Organizes work and information in a well thought out manner to deliver on specific tasks and milestones to meet deadlines.
• Exhibits high levels of energy and perseverance on the pursuit of established goals.
• Able to multitask to ensure work is completed in a timely manner.
• French language skills required

We offer plenty of benefits to the people who made us what we are today.

Employee Family Assistance Program

Comprehensive benefits package, including life, health, dental, disability

Potential RRSP Match Program

Employee Furniture Purchase Program

Professional Development Opportunities

Free Parking

What\xe2\x80\x99s Next?

Click \xe2\x80\x9cApply Now\xe2\x80\x9d and tell us why you\xe2\x80\x99d make an excellent fit for this position

Please note: Palliser Furniture is committed to abiding by the Accessibility for Manitobans Act. We will work diligently to ensure everyone has the proper tools and means to do their work effectively and efficiently. Reasonable accommodations are available upon request.

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Palliser Furniture Ltd.