Service Desk Analyst
Edmonton, AB, Canada
Job Description
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- Education:
- Exp\xc3\xa9rience:
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasks
Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareWork conditions and physical capabilities
Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Attention to detailPersonal suitability
Accurate Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time managementExperience
1 year to less than 2 yearsHealth benefits
Dental plan Health care planOther benefits
Learning/training paid by employer Paid time off (volunteering or personal days) Dur\xc3\xa9e de l\'emploi: Permanent Langue de travail: Anglais Heures de travail: 40 hours per week
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Job Detail
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Job IdJD2299648
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEdmonton, AB, Canada
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EducationNot mentioned