Job Description

Canada Energy Regulator


Calgary (Alberta)


IT-02, NB-08 - See "Other Information" #1


Term


$86,777 to $105,578
For further information on the organization, please visit Canada Energy Regulator

Closing date: 20 October 2025 - 23:59, Pacific Time

Who can apply:

Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Apply online

Important messages

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We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.


Assessment accommodation


The Canada Energy Regulator (CER) works to keep energy moving safely across the country. We review energy development projects and share energy information, all while enforcing some of the strictest safety and environmental standards in the world. Headquartered in Calgary, Alberta with regional offices in Montreal, Vancouver and Yellowknife, the CER has approximately 600 employees.




The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. The CER is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of all Canadians regardless of race, ethnicity, sex, age, disability, sexual orientation, gender expression, socio-economic background or lived experience.




Achieving a representative and diverse workforce has been identified as an organizational need for CER and may be applied at any time during this appointment process. If this criterion is used, only those who have indicated that they are members of the specified designated group(s) will be considered. As such, first consideration for an appointment may be given to candidates who self-declare as belonging to one of the four designated employment equity groups (Persons with a disability, Indigenous Peoples*, Members of a Visible Minority, or Women).



Indigenous Peoples are people who are First Nation, Inuit or Metis.


The CER strives to be an employer of choice for Indigenous Peoples*. We are committed to implementing systemic changes within the organization, as well as supporting the individual Reconciliation journey of each person at the CER. We offer our Indigenous employees fifteen (15) hours of paid leave and twenty-two decimal five (22.5) hours of unpaid leave -- that can also be made up hour for hour -- per year to engage in traditional Indigenous practices. We provide access to Elders, one-on-one coaching, social and cultural events in the workplace, and opportunities to work and lead in a hybrid work model. Depending on the position, we also offer full-time telework options for Indigenous employees for whom living and working in or near their communities is critical to their identity, cultural security and the exercise of Treaty and inherent rights.




Reconciliation link : https://www.cer-rec.gc.ca/en/consultation-engagement/indigenous-engagement/reconciliation/path-advancing-reconciliation.html




To self-declare, please ensure to check off the appropriate box within the online application under the Employment Equity section. To learn more about self-declaring, we encourage you to consult the following two links to learn more about employment equity and self declaration:




https://www.canada.ca/en/services/jobs/opportunities/government/self-declaring-because-we-care.html




https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/employment-equity.html



The CER is recognized as one of Canada's Top 100 Employers in a national competition to determine which employers lead their industries in offering exceptional workplaces for their employees.

Duties

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As part of the Client Service team, the Service Desk Analyst provides professional IT and telecommunication services to the CER and clients. These services include incident management and response, problem resolution, minor infrastructure changes, IT product (hardware and software) deployment and technical support at Hearings. As the primary service provider for technology support, you are enabling everyone in the CER to do their job by providing technologies and tools. You will also play an essential role in protecting the Canadian public interest through assisting during the CER's public hearings.

Intent of the process

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Qualified candidates may be used to staff other similar positions at an equivalent or lower level on a term, indeterminate or acting basis.

Positions to be filled:

1

Information you must provide

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Your resume.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

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Education: Diploma (approximately 2-3 years of study) in an IT related discipline or a combination of education, training and experience.


Degree equivalency


Your application and answers to screening questions will be used to assess written communication.



Experience:



E1 Experience providing technical guidance on IT related subject matters to various client groups and with different levels of technical knowledge.



E2 Experience in providing client support of network and computer including M365, Active Directory, Identity and Access Management, imaging, endpoint protection, and diagnostics of issues.



E3 Experience using IT service management software to process requests.




E4 Experience assisting staff and clients with the installation and configuration of computing equipment such as laptop, iPhone, printers, networks, multi-display monitors, telepresence, wireless routers, and internet services.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

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Asset Qualifications



AQ1 Experience in an IT Service Desk environment.

AQ2 ITIL, ITSM or Microsoft certifications.

AQ3 Experience in supporting telecom or mobile devices.


AQ4 Experience in supporting Microsoft Teams Room (MTR) meetings.

AQ5 Experience in hearing technical support.

AQ6 Degree in Computer Science or related from a recognized University.

The following will be applied / assessed at a later date (essential for the job)

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English essential

The current vacancy is for an English Essential position; however, we are looking to create a list of qualified candidates which may be used to staff English Essential or Bilingual Imperative (BBB/BBB) positions in the future.


Information on language requirements


Organization-wide and Business Competencies:



OC1 Leadership & Teamwork (Apply)



OC2 Accountability & results Orientation (Apply)



OC3 Initiative & Adaptability to Change (Apply)




OC4 Oral Communication (Apply)



OC5 Written Communication (Apply)



Technical Competencies:



TC1 Technical Knowledge (Apply)

IT Technical problem-solving by systematic reduction of variables and issues to determine root-cause at a client issue level. Basic testing and validation of software and hardware and development of technical documentation.


TC2 Information Technical Security (Apply)

Perform root cause analysis of simple desktop security issues.


Competency Level Definitions



Apply is defined as demonstrating sound understanding of the competency and ability to apply and contribute.

The following may be applied / assessed at a later date (may be needed for the job)

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Organizational Needs: The CER is committed to build a diverse workforce reflective of Canadian society and to increase the representation of Indigenous Peoples to advance Reconciliation. Preference may be given to qualified candidates who self-identify from the following Employment Equity Groups: Indigenous Peoples, Visible Minorities, Persons with Disabilities and/or Women. We encourage you to indicate if you belong to one or more of the designated groups by completing the self-declaration section in your application.

Conditions of employment

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1) Willingness to undergo, successfully pass and maintain a reliability status security clearance.


2) Compliance with the CER's Code of Conduct is required.


Note: It is strongly recommended that potential applicants read and consider the CER's Code of Conduct prior to applying. This document is available on the CER Website http://www.cer-rec.gc.ca/code-of-conduct.


3) Must be willing and able to travel and to work overtime when required.

4) Must be willing to move within and between business units and teams, based on operational requirements and/or as individual development needs are identified.

Other information

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The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.


Information on employment equity


1. The CER has a classification system that differs from the greater public service. This NEB 08 position is similar to an IT-02 in terms of salary range only. The benefits offered, including relocation assistance, may be significantly different than those offered in the greater public service. This position is subject to CER's Professional Institute of the Public Service of Canada Collective Agreement.



2. Salary: Effective November 1, 2024 NEB 08, $86,777 to $105,578


The CER has the following forms of additional compensation that are separate from base salary, the eligibility for which is determined, in accordance with the provisions in the collective agreement or terms and conditions of employment for the duration period specified:

annual performance pay which includes elements of individual performance and corporate performance


3. Application Requirements: Applicants must submit, by the closing date, a resume and answers to screening questions clearly demonstrating how they meet the essential qualifications of education and experience. Applicants are strongly encouraged to demonstrate how they also meet the asset qualifications. Asset qualification(s) may be used at any point in the selection process (screening and/or assessment). Failure to provide sufficient information will result in applicants being screened out.



Applicants must provide a valid e-mail address which is functional at all times and accepts messages from unknown users. Our intention is to communicate with applicants by e mail for assessment purposes including sending invitations for written tests, interviews and issuing selection process results.




Candidates will need to provide proof of their education prior to appointment. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at https://www.cicic.ca.



NOTE: Equivalencies granted by the Canadian provincial authorities with respect to Applied (Bachelor's) Degrees by colleges and technical institutes (i.e. in Ontario, British-Columbia, Alberta & Manitoba) must always be accepted as equivalent to Bachelor Degrees granted by universities in the provinces concerned.




4. Head Office Location - Calgary, AB: 210, 517 10th Avenue SW



The CER requires applicants to submit their application online. Applications received via email will be rejected. Please submit your application by clicking "Apply Online".

Preference

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Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.


Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.