Job Description

Since 1988, Distributel, part of the Bell organization, connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way.

Join an award-winning organization in its mission to provide a true alternative to Canadian consumers!

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LOCATIONS:

• Toronto, Ontario

ABOUT THE OPPORTUNITY:

Reporting to the Manager, Information Technology, the Service Desk Administrator ensures an effective, reliable workstation experience for all corporate technology users in a primarily Microsoft environment. This position involves meeting the stringent SLA\xe2\x80\x99s for onboarding, identity / access management and for assembling workstations or installing the required applications. This role includes being part of a team environment and providing immediate support through our network technology, systems applications, and telephone.

KEY RESPONSIBILITIES:

• Provide exemplary IT support to all corporate users.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Maintain daily performance of computer systems.
• Provide individual or group tutorials and documentation related to onboarding, new equipment or changes in technology, applications or software.
• Maintain multiple aspects of the corporate network and desktop environment, including, but not limited to:

• Routine and emergency maintenance.
• Support and install various proprietary applications as well as many Microsoft products and some open-source software.
• Peripherals (Fax, printers, copier, scanners, modems, etc.).
• Adhere to adopted best practices, industry standards and follow proper termination protocols and enforcement of IT security and acceptable use policies when required.
• Ordering and organizing supplies; vendor management, inventory control.
• Remote and on-site support to all other members of the IT team.
• Follow existing procedures, maintain, update and improve internal documentation.
• Maintain current and up-to-date knowledge of technologies, standards, and best practices.
• Follow up with customers to ensure issue has been resolved.
• Other duties as business needs require.

WORKING CONDITIONS:

• Hybrid work schedule.
• Ability to adapt in a changing environment.
• Lift up to 50lbs of IT equipment.
• Work under pressure and tight deadlines.
• Participate in the on-call schedule, 24h support (paid premium).

TOOLS & TECHNOLOGY USED:

• Microsoft Windows 10 and 11.
• Minor Knowledge in Windows Servers.
• Microsoft Office Suite.
• Minor Networking Knowledge (Ethernet, IP Networks, VPNs, routing theory, IP Addressing, LANs, Firewalls).
• System installation including OS, applications and services.
• Office 365 management.
• PowerShell to manage AD and Office 365.
• Internal software systems.

CREDENTIALS:

• Internal candidates with at least 1 year of experience working at Distributel can apply.
• Technical Diploma or equivalent experience (2 years) preferred.
• 2+ years\xe2\x80\x99 experience in IT-related position preferred.
• Knowledge with Active Directory and Microsoft Office 365 preferred.

LANGUAGE REQUIREMENTS:

• English with French an asset.
• Strong written and verbal communication in English necessary to support internal clients.

SKILLS & ABILITIES:

• Assembling and repair of computer hardware.
• Ability to learn and support corporate applications.
• Ability to write training and how-to manuals.
• Facilitating a "Service-oriented" environment while dealing with multiple users.
• Maintaining a secure corporate IT desktop environment.
• Strong analytical and problem-solving ability.
• Ability to prioritize tasks effectively.
• Ability to teach users new technology.
• Demonstrating mechanical aptitude.
• Excellent oral written communication and interpersonal skills.

VOICI CE QUI EST PR\xc3\x89VU POUR VOUS/HERE\xe2\x80\x99S WHAT\xe2\x80\x99S IN IT FOR YOU (ENGLISH VERSION FOLLOWS)

Exp\xc3\xa9rimentez une multitude d\'opportunit\xc3\xa9s que seule une entreprise en pleine croissance peut offrir en rejoignant une \xc3\xa9quipe dynamique qui travaille avec vigilance pour remodeler le paysage des t\xc3\xa9l\xc3\xa9communications.

Le c\xc5\x93ur et l\'\xc3\xa2me de notre programme de r\xc3\xa9mun\xc3\xa9ration sont construits sur les fondations de notre vision, de notre mission et de nos valeurs.

Un programme de prestations m\xc3\xa9dicales et dentaires d\'entreprise de premier plan, ainsi que de nombreux autres avantages qui font de Distributel un excellent endroit o\xc3\xb9 travailler. Des cotisations au REER. Nous favorisons l\'\xc3\xa9quilibre entre vie professionnelle et vie personnelle avec des cong\xc3\xa9s pay\xc3\xa9s g\xc3\xa9n\xc3\xa9reux. Nous offrons un excellent environnement de travail avec des \xc3\xa9v\xc3\xa9nements sociaux organis\xc3\xa9s. Vous aurez des opportunit\xc3\xa9s de croissance et de d\xc3\xa9veloppement. Nous avons de superbes emplacements en centre-ville et des personnes incroyables. Distributel connecte les Canadiens aux personnes, aux passions et aux priorit\xc3\xa9s qui comptent. Rejoignez-nous dans notre mission de fournir une v\xc3\xa9ritable alternative aux consommateurs canadiens !

La diversit\xc3\xa9 et l\'inclusion sont importantes chez Distributel. Nous appr\xc3\xa9cions l\'unicit\xc3\xa9 de chaque individu et croyons que nos diff\xc3\xa9rences nous rendent plus forts. Distributel s\'engage \xc3\xa0 offrir un lieu de travail garantissant l\'\xc3\xa9galit\xc3\xa9 des chances, le d\xc3\xa9veloppement et l\'avancement pour tous.

QUE SE PASSE-T-IL APR\xc3\x88S L\'ENVOI DE VOTRE CANDIDATURE ?

Si votre candidature correspond aux crit\xc3\xa8res de recherche du responsable, vous pourriez \xc3\xaatre contact\xc3\xa9 pour un entretien pr\xc3\xa9liminaire.

En raison du grand nombre de candidatures, tous les postulants n\'ayant pas \xc3\xa9t\xc3\xa9 contact\xc3\xa9s ne seront pas retenus.

La diversit\xc3\xa9 et l\'inclusion sont importantes chez Distributel. Nous appr\xc3\xa9cions l\'unicit\xc3\xa9 de chaque individu et croyons que nos diff\xc3\xa9rences nous rendent plus forts. Distributel s\'engage \xc3\xa0 offrir un lieu de travail garantissant l\'\xc3\xa9galit\xc3\xa9 des chances, le d\xc3\xa9veloppement et l\'avancement pour tous les employ\xc3\xa9s actuels et futurs.

Des am\xc3\xa9nagements sont disponibles sur demande pour les candidats participant \xc3\xa0 tous les aspects du processus de s\xc3\xa9lection. Pour une demande confidentielle, envoyez simplement un courriel directement \xc3\xa0 votre recruteur.

HERE\xe2\x80\x99S WHAT\xe2\x80\x99S IN IT FOR YOU:

Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that\xe2\x80\x99s vigilantly working together towards reshaping the telecommunications landscape.

The heart and soul of our compensation program is built from the foundation of our .

• Industry-leading Corporate Medical and Dental benefits program, in addition to many other perks that make Distributel a great place to work.
• RRSP contributions.
• We promote work-life balance with generous PTO.
• We provide a great work environment with organized social events.
• You\xe2\x80\x99ll have opportunities for growth & development.
• We have great downtown locations and amazing people.

Distributel connects Canadians to the people, passion, and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers!

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a workplace that ensures equal opportunities, development, and advancement for all.

WHAT HAPPENS AFTER YOU SUBMIT YOUR APPLICATION?

If your application matches the manager\xe2\x80\x99s search criteria, you may be contacted for a pre-screen interview.

Due to high volumes of applications, not all applicants who submit an application will be contacted.

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a work workplace that ensures equal opportunities, development, and advancement for all current and future employees.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly.

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