Job Description

POSITION SUMMARY


The Service Delivery Supervisor role is responsible for supervisory functions and contributes to the broader operational and/or organizational leadership. Key responsibilities include training, support, feedback and coaching for oversight on the health and well-being of individuals in service. Supervisors are regularly called upon to undertake special projects, assignments and/or tasks, including representing the organization on internal and external committees


RESPONSIBILITIES

Direct, review and oversee person centered plans. Reconcile, monitor, and document finances. Ensure protocols and procedures are followed and updated as needed. Protect and promote the health and safety of both employees and individuals. Direct and monitor worksite hygiene and maintenance. Lead, direct, and monitor inclusion, meaningful engagement, and advocacy. Identify the need for behavioral support, direct and monitor procedures in creation and after implementation.



Provide team support and facilitate employee engagement, development, and teamwork, in a supervisory and leadership capacity.


QUALIFICATIONS


Certifications and Experience:


A diploma or undergraduate degree in a relevant discipline, from a recognized institution is preferred.



At least 2 years of experience in a Team Leader role and 1-2 years of experience as a Service Coordinator is preferred. Adult first aid with CPR is required. Clear police clearance with the vulnerable sector check is required. Class 5 drivers' license, clean drivers abstract, and a personal vehicle with 2-million-dollar liability insurance is preferred. Those who do not have this must be able to reliably transport themselves to any of our locations throughout Edmonton as required. Familiarity and experience with Microsoft programs (including Teams, SharePoint and Outlook), ShareVision and/or Catalyst is considered an asset. Experience in Mental Health/Addictions and Recovery



SKILLS



Demonstrated supervisory, leadership, team-building and related skills such as:

Feedback, coaching and mentoring Conflict mediation and resolution Time management and prioritization Well-developed and adaptable communication


Additional skills include the ability to

Distinguish between objective and subjective observations. Work in a team-oriented environment.



Maintain and grow a community network


LOCATION- Centre for Community Inclusion


HOURS OF WORK:



Monday - Friday 8:30 AM - 4:00 PM





Please note, this position requires flexibility in working hours and does require participation in an on-call rotation which includes evenings and weekends.