Job Description

Do you thrive in a dynamic, fast-paced environment? Do you get excited at the prospect of managing and building high performance teams? Do you like to disrupt traditional thinking and find innovative ways to solve problems?



If you answered yes to the above questions, let's talk!

About us

Trusted by leading global banks and financial institutions of all sizes, TAO Solutions has worked for over a decade with financial industry leaders worldwide. We design innovative and automated software solutions to empower the financial services industry with operational agility and robust capabilities. With office headquarters in Toronto and offices in Sydney, Australia, as well as San Diego, USA, TAO Solutions is in an expansionary mode. We are driven by an entrepreneurial and visionary mindset, which means there is plenty of room for innovation and initiative, and for talented people to shape who we are tomorrow. Further information on our business, products, and services can be found at https://taosolutions.com.

We are looking for a Hands-on Service Delivery Manager to join our growing team in Toronto. Why TAO Solutions?

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Number of Positions Open: 1

Your next career move could be with us!

Reports directly to the Director of Service Delivery Serve as the service delivery leader for all applicable accounts using the Asset Backed Commercial Paper (ABCP) capabilities of our SecureHub product Working with COO and PMO, execute PMO standards across all applicable active software implementations, primarily SecureHub Become a SecureHub application resident expert - for 25-50% of your time, the SDM will directly interact and lead one or more major ongoing or existing implementations. This will include minimal project management activities and some business analysis activities Become ingrained in TAO's software development life cycle, including an expert understanding of TAO's SDLC/DevOps Kanban usage and sprint planning process For the ABCP service delivery team, lead and execute on the performance management process that measures and evaluates progress against goals and key performance indicators for the organization and each applicable team member Implement and maintain a culture of continual process improvement to drive higher employee and customer satisfaction Actively lead and support a positive, proactive, results-oriented working environment that peers and stakeholders regard as innovative and demonstrative of the firm's values Identifies potential roadblocks and risks to the implementation strategy Provides project team direction at key milestones throughout the entirety of each assigned project Escalation path for decisions and/or issue resolution not able to be made at the team level Ensure that all client SLAs and contractual requirements are met or exceeded Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks Support the sales process and prospect client relationship management activities as required by the Director of Sales and Solution Engineering and the Head of Business Development In conjunction with the COO and CTO, assist in the continual audit process and procedure improvement Working with the Systems Engineering team, ensure that audit processes and procedures are being followed Where applicable, lead additional training sessions and TAO Showcases for existing employees to ensure that the correct audit process is being adhered to Assisting HR and COO by tracking current BA employee utilization and assisting in forecasting current and future requirements (and potential growth, which may include new hires) for a minimum of six months Assisting with coaching and developing new and existing BA hires

Does this sound like you?

Minimum two (2) years of direct team management experience Demonstrated knowledge and expertise in leading & managing all aspects of client service delivery Excellent judgment, strategic thinking, time and stress management, and problem-solving skills Sound knowledge of conflict management Detail-oriented, with strong organization, prioritization, and decision-making skills Proficiency in software like MS Office, Google Workplace, and Project Management Software (MS Project, Smartsheet, Celoxis, GanttPRO, LiquidPlanner, etc). Understanding of Microsoft operating systems and server technologies Experience with MS-SQL Server and/or database structures and principles A strong understanding of Reporting Services will be an asset Clear understanding and agile, Kanban, and full software development life cycle Solid understanding of Project Management Principles Minimum five (5) years experience in software development projects, business analysis, and/or application support with exposure to large-scale enterprise support implementation required Solid background in asset-backed structured finance, securitization, and accounting principles is desired Exceptional interpersonal and client-handling skills with the ability to present to and train groups of people in a clear and concise manner are essential Bachelor's Degree in Business Administration, Mathematics, Computer Science or Applied Science is preferred CFA designation and/or PMP certification is an asset Autonomous self-starter with a preference for a collaborative, agile work environment

What you can expect from us

At TAO Solutions, our performance-driven culture is built on successful teamwork. We are ranked as one of the top companies to work for by Great Place to Work Canada and recognized as one of the best places to work in technology. We're passionate about fostering an environment that positions each team member to succeed and grow their career. We are committed to diversity and inclusion and demonstrate our values through equitable pay, fantastic benefits, and an inclusive and accessible environment for everyone. Please let us know if you require accommodation during the recruitment and selection process.

What's in it for you?

We invest time and resources to ensure TAO Solutions is as good as the people we hire. Here are some of the reasons we attract the best people:


Competitive compensation package, including TAO's bonus program A hybrid work model A collaborative organization that exemplifies autonomy, creativity, and is receptive to new technology adoption and software advancement Robust benefits package that includes and is not limited to vision, medical and dental Profit-Sharing Program * Proponent of ongoing training and professional development