Job Description

Job Summary

We are looking for a highly experienced Service Delivery Manager (SDM) with strong domain expertise in Maestro and Wireline telecom services. The SDM will be responsible for leading solution delivery, conducting JAD sessions, preparing High-Level Design (HLD) documents, and ensuring successful delivery in alignment with client expectations and TCS standards.

This role is ideal for professionals with a strong background in telecom OSS/BSS platforms, who are skilled in solutioning, client engagement, and delivery governance.

Key Responsibilities

Lead end-to-end solution delivery and service management for projects involving Maestro and Wireline domain. Conduct Joint Application Development (JAD) sessions with business users, architects, and development teams to gather and finalize requirements. Prepare detailed and accurate High-Level Design (HLD) documents in alignment with business and technical requirements. Manage coordination between cross-functional teams for solution alignment and successful implementation. Ensure high-quality service delivery within defined SLAs and governance frameworks. Proactively identify and mitigate project risks, resolve escalations, and drive issue resolution. Collaborate with stakeholders to enhance delivery processes, identify improvement opportunities, and ensure customer satisfaction. Ensure all change and incident management activities comply with ITIL or client-defined processes. Manage documentation, reporting, and client communications throughout the project lifecycle.

Required Skills and Qualifications

10-14 years of overall experience in IT and Telecom service delivery Minimum 3-5 years of experience in Maestro and Wireline domain projects Strong understanding of Wireline provisioning*, order management, and integration with OSS/BSS systems
Proven experience preparing HLD and participating in solution architecturedesign Hands-on experience conducting JAD sessionswith business and technical teams Ability to manage delivery across onsite-offshore models Strong interpersonal, communication, and leadership skills Experience using ITIL, Agile, or Waterfall delivery methodologies

Preferred Skills

Experience working with North American telecom clients Familiarity with Oracle-based OSS/BSS tools Understanding of integration points between Maestro and surrounding systems Certifications such as PMP, ITIL, or TM Forum-based frameworks
Job Type: Contract

Pay: $60.00 per hour

Expected hours: 40 per week

Application question(s):

how many years of hands on experience do you have conducting JAD sessions with business and technical teams?
Experience:

* Maestro and Wireline domain: 3 years (required)