Job Description

The Service CSR administers all service documentation for the service department. Based in our Burnaby office, your aim is to be a reliable customer service representative. Providing top-notch customer service support and a positive attitude are essential. Work efforts must align with the needs of the Service Manager and Service Techs. Be a good steward of the company\xe2\x80\x99s service business. Description of Job Responsibilities:

• Work safely and in alignment with all health & safety regulations.
• Be knowledgeable of all aspects of our service business systems; training will be provided.
• Handle, direct, and action inbound customer communications.
• Create and distribute return authorizations for customer units in need of repair.
• Handle the sign-in process for customer units.
• Open service quotes for service techs, help with presentation and distribution to the client.
• Create and communicate purchase orders to our vendors.
• Expedite repairs with our vendors.
• Pick parts for service work.
• Handle customer inquiries on repair status.
• Facilitate parts transactions from the warehouse to the Service Order.
• Create shipping paperwork and communicate shipping needs to our warehouse team.
• Process credit card transactions.
• Convert Service Orders to Service Invoices in our billing system.
• Coordinate electrical inspections for sales units.
• Attend A/R and A/P activities associated with Service & Rental business.
• Support other offices in peak periods and for vacation and sick coverage.
• Full participation in annual warehouse inventory and unit fleet counts.
• Support to the Rental dept as directed by management.
• Other duties as required by Hoskin management.

Requirements and Skills:

• Do you possess a Positive attitude?
• Partner with key stakeholders, such as sales, finance, rentals, and shipping, for the growth and ongoing operations of Hoskin\xe2\x80\x99s Service Department\xe2\x80\x99s business.
• Post-secondary education in Business Administration or related discipline would be a definite advantage.
• Are you a professional presenter and communicator?
• Do you have Excellent verbal and written communication skills in English?
• Do you Possess analytical/problem-solving solutions for the customer and the company?
• Are you organized and have good time management skills?
• Are you proficient with Windows and Microsoft applications? Precisely Microsoft Outlook?
• Are you self-motivated and able to work independently and in a team environment to meet or exceed goals?

Please apply confidently if you answered with a Yes to all the above requirements. Job Types: Full-time, Permanent Salary: $43,000.00-$48,000.00 per year Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Burnaby, BC V5C 4E7: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (preferred)

Work Location: In person Expected start date: 2023-07-04