Job Description

Kelowna Kia is looking to add a

Service Coordinator/BDC

The successful candidate will have excellent communication skills, strong work ethic, and a TEAM first attitude. Previous experience in a call centre or BDC role is a bonus!

Kelowna Kia is looking for passionate people who are motivated to grow with a busy service team.

Responsibilities:

Field incoming service calls. Sell customers service/maintenance packages prior to arriving in store. Book customers for service. Reach out to data base to book customers for service. Drive appointments upward. Reach out to customers that have declined 'recommended maintenance' and try to rebook. Reach out to 'lost' customers that haven't returned to the store in X amount of time. Take overflow service customers in house. Make SSI (Service Satisfaction) calls with the goal of achieving high scores. Be able to multi-task in a fast-paced environment Develop and create lasting guest relationships Deliver exceptional customer service at all times Assist the service department in updating customers. Ensuring guests are contacted on 'promise times'.

The requirements:

Strong computer skills Strong communication and phone skills Strong 'selling' ability Confident personality Experience with PBS is considered an asset Organization is a must General automotive knowledge Strong attention to details Team player that can work closely with others Enjoy working in a fast-paced environment Multi task skills are an asset Experience in an auto dealership is a strong asset Must have legal right to work in Canada
Kot Auto Group's Higher Objective - is to create a true team, make our operations a great place to work, give staff opportunities for learning, growth and advancement. Provide income equivalent to the contribution made towards the success of the operations.

Why choose us!

We are a family owned and run business founded in Kelowna in 2011 and built on decades of experience in the industry; our business includes 9 award winning dealerships across BC. As an established and growing company, we offer:

Competitive pay Great culture and individuals Comprehensive group benefits plan Employee and Family Assistance Program Life Insurance Apprenticeship and Training programs Mentorship Long Service Awards - commencing at 2 years service Regular social/team building events Community Involvement: Volunteering and donating Career growth and security
#INDHigh

Job Types: Full-time, Permanent

Pay: $38,000.00-$45,000.00 per year

Additional pay:

Overtime pay
Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Store discount Vision care
Flexible language requirement:

French not required
Schedule:

8 hour shift Monday to Friday Overtime Weekends as needed
Ability to commute/relocate:

Kelowna, BC V1X 5C3: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Administrative : 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person