Job Description

About us:

At Integra we guide and connect medical, health, insurance, human resources, labour relations, social service, education, and legal professionals to achieve positive, evidence-informed outcomes to move people forward.

There are 4 key values that drive our success as an organization:

Integrity

is at the core of everything we do. We value honesty and prioritize building trust with both our team members and stakeholders.

Transparency

is our foundation. We prioritize safety and clarity in navigating to the right path. We hold ourselves accountable to our clients and each other.

Credibility

is key at Integra. We welcome growth and challenge ourselves to improve daily. We foster and build expertise no matter the role we are in.

Community

is vital to us. We share laughter and champion equality, actively working towards equity in the spaces we operate and within our team.

This opportunity:

As our Service Coordinator, you'll provide administrative support for all front-end operations. Supporting our client intake, scheduling management, and general reception and operations support, you will specifically complete consent and intake processes, conduct general reception duties, handle a multitude of documents and inquiries, and support all administrative departments.

The candidate who will be successful in this role will have strong organizational skills, high attention to detail, effective communication, and the ability to adapt to changing priorities.

While this role will eventually be a hybrid role between in office 4 days per week and from home 1 day per week, it will start as a five day per week in office position for the first 3 months.

The individual must be physically located in 25 km proximity to the Vancouver office.

While start times will vary between 8:30 to 10:30 and end times 4:30 to 6:30, for a total of 8 hours per day, Monday to Friday with the occasional Saturday shift (less than one per month), the default shift for this role will be 10:00 a.m. to 6:00 p.m.

Responsibilities:

Intake & Scheduling Support as required (70%)

Schedule assessments with lawyers, paralegals, legal administrative assistants, case managers, claims adjusters, and other clients Solicit and enter assessor schedules and make necessary changes to schedules as requested Organize telephone calls between lawyers and medical professionals Send updated schedules to assessors each week Support the Service Team Lead and others in managing customer complaints, issues and escalate issues to the Team Lead and Operations Manager for handling

Chaperoning, Reception & Medical Professional Assistance (25%)

Prepare charts, complete consent and intake process with examinees Notify staff and assessors of late or no-show examinees Answer and direct phone call inquiries as required Organize and maintain examining rooms throughout the day Complete chaperoning duties as assigned or required (female) Scan and upload records, consents, and forms Provide files to assessors Conduct office opening/closing procedures and room allocation Order and maintain office and kitchen supplies

Document Coordination as required (5%)

Coordinate incoming and outgoing mail, faxes, and other correspondence Receive, scan, and upload medical records to the system Communicate with clients with respect to consents, intake forms and other matters Ensure preparation and completeness of files for all examinations Identify and correct misinformation in the electronic chart by reviewing the letter of instruction for names, dates, and other pertinent information Flag potential date and other conflicts to the intake and/or reports team for handling with the client Remove duplication in records and ensure an up to date chart is on file

Other Duties as Assigned

Not sure if you should apply?

We know everyone has their own set of amazing talents. Even if you don't meet 100% of the qualifications outlined above, tell us why you'd be a great fit for this role in your application. Interested? Ready to elevate and accelerate? Let's have an exploratory chat. We're excited to hear from you!

We welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish and we welcome you!

Job Type: Full-time

Pay: $43,000.00-$53,000.00 per year

Benefits:

Extended health care Paid time off
Application question(s):

Our office operates between 6:30 a.m. and 6:30 p.m., Monday through Friday, with occasional Saturday shifts (typically less than once per month). The default schedule for this role is 10:00 a.m. to 6:00 p.m. Does this later 10:00 a.m. to 6:00 p.m. shift work for you? Our office is in downtown Vancouver, across from the Vancouver Art Gallery. Approximately how long would your commute be (in minutes), and what would be your method of travel? Briefly tell us why you want to work for Integra. We listed a salary range of $43,000 to $53,000 per year in the job advertisement. What are your wage expectations?
Work Location: In person

Application deadline: 2025-08-22