Job Description

Position Overview

We are seeking a highly organized and customer-focused Service Coordinator to join our team. This role is responsible for managing service, shipping, and warehouse requests by coordinating full-scope packages and scheduling tasks. The Service Coordinator ensures seamless communication with internal and external stakeholders, delivering exceptional service and operational efficiency.



Key Responsibilities

Serve as the primary point of contact for service-related inquiries, providing timely and professional responses via phone, email, and ticketing software. Maintain consistent communication with clients to ensure a positive customer experience and timely updates on order progress. Collaborate with service personnel to track job status and relay updates to customers. Proactively inform stakeholders of any delays and work to resolve issues efficiently. Investigate customer complaints, coordinate with relevant teams to identify solutions, and communicate resolutions effectively. Create scope documents and schedule service, shipping, and warehouse tasks using tools such as AutoCAD, Bluebeam, Microsoft 365, PlanGrid, Autodesk Build, and Excel. Build and maintain strong relationships with service and material providers; manage material orders and coordinate timely deliveries. Generate glass orders and Job Site Delivery (JSD) orders for service projects. Evaluate and procure manufacturing ingredients, raw materials, and other supplies as needed. Perform administrative duties, including maintaining accurate records and following established processes.

Qualifications

High School Diploma required. 2-3 years of experience in a coordination or scheduling role, preferably within construction, engineering, or manufacturing. Strong interpersonal and communication skills, both written and verbal. Excellent organizational and time management abilities, with a proven ability to prioritize tasks. Self-motivated and capable of working independently and collaboratively. Detail-oriented with a commitment to accuracy and a "right-first time" approach. Ability to read and interpret technical documents and drawings (preferred).

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