Job Description

Overview

We're looking for proficient, highly-organized administrative support people to provide a range of services and assistance to injured workers and our case management, special care services, and vocational rehabilitation services teams. As a service coordinator, you'll use your initiative and problem-solving skills to be the administrative focal point for claims supported by various teams in our Richmond office. In this role, you'll rely on your interpersonal skills to build report with injured workers and team members while providing courteous, empathetic, knowledgeable, and prompt service to clients and service providers.

If you're passionate about making a difference to injured workers and would like to join our team to coordinate key support and services, then we'd like to hear from you.

WorkSafeBC has adopted a hybrid model offering opportunities to work remotely and onsite based on the operational needs of the position.

We'll be reviewing application daily - don't wait, apply today!

What you'll do

As a service coordinator you will:

• Maintain ongoing contact with injured workers by managing various payments, scheduling appointments, and obtaining claims-related information
• Ensure the case management team is updated with claim-related information and issues to be resolved
• Proactively manage administrative matters pertaining to each claim
• Prepare correspondence and perform other related clerical and support duties as required

Is this a good fit for you?

We're looking for people who can:

• Independently problem solve and analyze facts to make sound decisions that reflect policy, procedures, and guidelines, while exhibiting sound judgment, discretion, and accountability for the decisions being made
• Maintain a high level of customer service
• Manage a high volume of work with tight timelines
• Communicate tactfully and clearly to relate detailed and complex information both verbally and in writing
• Create strong working relationships with a team as well as establish professional relationships with clients and stakeholders
• Read and comprehend claim file information

Your experience and educational background:

• Grade 12 (post-secondary education is preferred)
• A minimum of one year of recent administrative office experience including providing customer service to internal and external clients
• Must type a minimum of 35 words per minute
• Excellent English communication skills
• Proficient knowledge of Microsoft Office software
• Ability to perform accurate math calculations

If you require an accommodation in the assessment process, please email at the time you submit your application.

Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

WorkSafeBC requires all employees to be fully vaccinated against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What's it like to work at WorkSafeBC?

It's challenging, stimulating and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary of $29.12/hour, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work -- and life.

WorkSafeBC has adopted a hybrid model offering opportunities to work remotely within BC and onsite based on the operational needs of the position.

Learn more about .

If you're the successful applicant, we'll be making a conditional offer contingent upon you clearing a criminal record check under the . At the time of offer, you'll need to provide consent for a criminal record check. Once we receive clearance, we'll confirm your offer of employment.

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.