Service Coordinator
Job Description
The Phone Experts Group of Companies is looking to fill the permanent position of Service Coordinator for Telecom and Security.
This position is responsible for coordinating service work and installations. You will be the first line of contact between the customer and the company answering questions about our products and services and fulfilling customers' needs with accuracy and efficiency. The Service Coordinator provides support to our team of technicians and Operations Managers.
If you have excellent communication skills, a knack for problem solving, prioritizing your time and are extremely attention to detail focused, please submit your resume with cover letter.
Although the position involves working within a team, which is often departmental, you should be self-directed and competent working with minimal supervision.
Reception: answer incoming call, prioritize and determine customer requirements Dispatch and coordinate technicians, schedule service work and new installations and update pending orders Prepare, update and issuing work orders based on troubleshooting according to priority Troubleshooting technical issues over the phone Process and generate reports Account reconciliation Contract renewals Outgoing mail Other admin duties as required
What you bring to us:
Self-motivated and the ability to work with minimal supervision
Ability to prioritize work
Strong organizational skills
Excellent verbal and written communication skills
Customer service oriented, able to develop and maintain stakeholder relationships
Job Types: Full-time, Permanent
Pay: $21.00 per hour
Expected hours: 40 per week
Benefits:
Dental care Life insurance Paid time off
Flexible language requirement:
French not required
Schedule:
8 hour shift Monday to Friday
Work Location: In person
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Job Detail
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Job IdJD2460565
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRed Deer, AB, CA, Canada
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EducationNot mentioned