Job Description

Permanent 37.5 h - Full time 26.00$ - 30.00$ Hourly As soon as possible Work shift: Day Partially remoteDescriptionMackay Marine, is a global marine electronics service company with more than 470 employees in seventeen (17) countries, including the Americas, Africa, Europe, and Asia. For over fifty (50) years Mackay has sold, installed, and serviced navigation and communication equipment onboard commercial and military ships.We sustain our industry-leading position by employing and hiring people who are the best at what they do and by providing competitive salaries and benefits such as paid time off, company paid health/dental/vision/life/disability insurance, plus a DCPP match of up to 6%.Mackay is currently seeking an experienced Service Coordinator, who is proficient in both French and English, and with the skills and qualifications below to work onsite in our Quebec City location. (TJD)Service Coordinator Job Summary:
Under the direction of the Depot Manager, the Service Coordinator will provide clerical assistance, communicate with our clients, address their needs, verify timing of ship arrivals, and dispatch our Marine Service Technicians with the parts needed to perform the job. The coordinator will communicate with all key parties via telephone or email throughout the service experience and diligently helps to resolve any disputes. A weekend call rotation is required for this 24/7 service industry.Responsibilities include but not limited to:

• Always follow Mackay's policies and procedures.
• Provide excellent customer service by answering phone calls and emails promptly and ensuring that the daily service requirements of all customers are met in a timely manner.
• Call agents to check vessel schedules.
• Validate customer credit.
• Generating service call IDs in company database.
• Communicate job progress with customers, discuss any job problems, and send completion reports.
• Coordinate depot internal logistics to maintain continuity on all work being performed.
• Review all service work, both in progress and when completed, and invoices the customer for work performed.
• Ensures that all daily, weekly, monthly, and yearly depot processes are followed including timely completion of service work, service and parts pricing, time keeping, time transfers, inventory control, customer invoicing, expense reports, and general record keeping.
• Interfaces with parts department, assists with annual physical inventory.
• Dispatch Field Technicians to the job site with proper information and parts needed to perform the job.
• Coordinates travel arrangements for overseas jobs.
• Process repairs from receipt to delivery.
• Assist in facility management and administrative duties.
• Monitors emails and phone calls after hours.
• Weekend call rotations.

Service Coordinator Qualifications

• Proficient in French and English
• A college degree in electronics or business is preferred but not required.
• 3+ Years' experience in dispatching and/or field service coordination.
• 3+ Years' experience in providing basic clerical assistance.
• Possess excellent organization and communication skills.
• High proficiency in Microsoft Office such as Excel, Word, and Outlook.
• Valid Driver's Licenses and reliable transportation are required.

Candidates must be legally authorized to work in Canada and pass a thorough background check.Requirements

• Essential - Proficient in French and English
• Important - 3+ Years' experience in dispatching and/or field service coordination
• Asset - 3+ Years' experience in providing basic clerical assistance.
• Essential - Possess excellent organization and communication skills.
• Important - Proficient in Microsoft Office such as Excel, Word, and Outlook.

Salary benefits : Overtime

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