Job Description

Make a Real Difference Every Day

Are you passionate about helping others and making a meaningful impact in people's lives? Join Mobility Care Co, where your exceptional customer service skills will directly contribute to improving the quality of life of individuals who depend on mobility equipment to maintain their independence.

About the Role

We're seeking an organized and energetic

Service Coordinator

to join our team. In this essential customer-facing role, you'll be the vital link between our clients and our service technicians, ensuring seamless coordination of wheelchair, scooter, and mobility equipment repairs.

Responsibilities

Customer Service & Communication:

Handle inbound customer calls and make outbound calls to clients with patience and professionalism

Scheduling & Coordination:

Schedule and coordinate service appointments for mobility equipment repairs Coordinate closely with field technicians to ensure timely service delivery and proper resource allocation Schedule company technicians and sales staff to optimize efficiency and ensure on-time arrivals with correct equipment Ensure technicians arrive with needed products/equipment that are properly set up by in-house technicians

Administrative & System Management:

Provide accurate quotes for parts and services using our Odoo system Process incoming repair and rental requests and handle invoicing Use company software to track delivered products/equipment to prevent loss or misplacement Ensure technicians' notes are properly processed with action items addressed Process necessary paperwork quickly and accurately Manage multiple priorities simultaneously while maintaining attention to detail Primary telephone receptionist as required. Serve as a compassionate point of contact for our customers Communicate with customers regarding quotations and applicable charges, ensuring upfront agreement Process incoming repair requests with proactive strategies to suggest additional beneficial products and services Provide backup front counter reception support, ensuring showroom customers receive timely assistance

What We're looking for

2-3 years of customer service experience Strong work ethic with proven attendance record Exceptional phone communication skills with patience when working with clients Ability to articulate clearly and present information professionally to customers Must speak clearly, understandably, and when necessary, loudly for elderly clients Strong analytical and listening skills

Technical Proficiencies:

Typing speed of minimum 50 words per minute Proficient in Microsoft Office suite Ability to quickly learn company-specific software systems (Odoo experience preferred) Excellent math skills

Core Competencies:

Outstanding organizational abilities - skilled in organizing yourself and others Exceptional multitasking skills and ability to manage multiple priorities effectively Strong attention to detail and accuracy Effective time management and project management capabilities Quick learner with strong problem-solving skills

Work Style & Attributes:

Ability to work efficiently in a fast-paced, results-oriented environment with frequent interruptions Flexibility to accept and adjust to process changes that increase productivity Loyalty to company policies, systems, and objectives Professional demeanor and reliability

Why Join Mobility Care Co?

Meaningful Work:

Every day, you'll know you're making a real difference in someone's quality of life

Supportive Environment:

Work with a team that values compassion and excellence

Growth Opportunity:

Develop expertise in the mobility equipment industry

Competitive Package:

$60,000 - $65,000 salary based on experience

Work-Life Balance:

Flexible scheduling within business hours

Ready to Start Making a Difference?

If you're an individual with excellent customer service skills who thrives in an organized, energetic environment and wants to secure your future as part of our caring team, we want to hear from you!

Apply today and help us continue changing lives, one repair at a time.

Job Type: Full-time

Pay: $60,000.00-$65,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off Store discount Vision care
Application question(s):

"An elderly customer calls you, very upset and frustrated. Their wheelchair has been broken for 3 days, they feel trapped in their home, and they're angry that no one has called them back about their repair request. They're raising their voice and saying they want to switch to a different company. How would you handle this situation? Walk me through your approach step by step." "It's 10 AM on a busy Tuesday. You have: (1) A technician calling saying he's running 2 hours late for his appointments, (2) Three customers waiting for quotes you promised yesterday, (3) An urgent scooter repair needed for someone who has a medical appointment tomorrow, (4) Your manager asking for a status update on last week's invoicing, and (5) The phone ringing with a new customer. How do you decide what to tackle first and how would you manage this situation?" "What does excellent customer service mean to you?" "How do you stay organized when managing multiple ongoing projects or requests?" We need to confirm typing test speeds. Please submit to us results of your typing test
https://www.careerstep.com/free-typing-test/

Work Location: In person

Expected start date: 2025-10-01