Job Description

Service Coordinator
Location: 125 Macnaughton Ave Moncton New Brunswick
Reports to: Service
Job Status: Full Time
"We envision a future where TEN is synonymous with Reliability, Sustainability, and Excellence in the transportation industry."
Transportation Equipment Network (TEN) is proud North American leader in transportation equipment and solutions. We're full-service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled mechanics.
This role is responsible for scheduling work for the shop, ensuring the shop is streamlined and customer focused day to day.
Specific responsibilities include:

• Manage the main service phone line and counter, responding to customer inquiries and providing updates on repairs, maintenance, invoicing, and unit readiness.
• Maintain accurate daily trailer inventory, including check ins/outs, inbound verification, returns/repairs documentation, and required reporting.
• Create, update, prioritize, and close work orders for repairs, chargebacks, mobile service calls, reversals, and rebills using proper coding.
• Coordinate repair priorities and workflow with the Lead Hand, Service Manager, Operations Team, and technicians.
• Dispatch mobile service calls, review and audit mobile work orders, upload photos, and send completion communications.
• Process rental documentation, obtain customer signatures, upload files, manage invoicing requests, and complete related administrative tasks.
• Support compliance and administrative functions including MVI updates, onboarding service employees, managing allowances, ordering license plates, and maintaining accurate service documentation.

Qualifications:

• 2-4 years of experience in service coordination, Trailer/transportation experience or similar role
• Experience working with work orders, inventory systems, or fleet management software is an asset.
• Prior experience in a fast paced service or operations environment is strongly preferred.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word) and ability to learn new systems quickly.
• Experience with ERP, service management, or inventory software
• Excellent verbal and written communication skills with the ability to interact professionally with customers, technicians, and internal teams.
• Strong customer service orientation, able to handle inquiries, provide updates, and resolve issues promptly.

We believe in investing in our employees. That's why we offer a range of attractive and distinctive benefits to reward your exceptional skills and dedication:
Benefits and Pay Details

• Competitive hourly pay
• Paid Vacation and Personal Days Annually
• Excellent RRSP Plan
• Benefits package that includes an employee and family assistance plan and a healthcare spending account
• Awards Program and Employee Referral Program
• Company Team Events

TEN Canada Ltd. supports diversity, and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.
As part of our recruitment process, we incorporate artificial intelligence (AI) tools to support the screening and assessment of candidates. These tools are used to enhance the overall candidate experience.
This posting is for an open position within our organization. If you are interested and meet the qualifications, please submit your application. We thank you for your application and interest; however, only those selected for further consideration will be contacted.

Skills Required