Job Description

Service Coordinator

Job description

As our Service Coordinator, you are responsible for responding to the daily needs of our customers, pro-actively organizing and scheduling work for our field service technicians, driving profitable service revenue, and building strong relationships with our customers based in the Okanagan and Cariboo, BC region.

Interested candidates must possess a strong technical aptitude, a positive team-focused attitude, professional customer service and communication skills, and the ability to work independently while providing consistent high-quality detailed work. If you\'re a friendly, customer service-oriented person, who enjoys solving problems, and is willing to go the extra mile to ensure customer satisfaction; we\'d love to speak to you about this rewarding career opportunity.

Compensation:

• Remuneration package includes a competitive base salary + commission + performance bonus.
• Comprehensive benefits package for you and your family includes:

• Paid time off for vacation and sick days.
• Extended medical, dental, and vision coverage.
• Life and disability insurance.
• Employee assistance program.
• Educational assistance program for courses related to your employment.
• Company matching pension plan.
• $1,000 flex/wellness plan (can be used for gym memberships, fitness courses, and equipment).

Why Choose Wiseworth Canada:

Wiseworth Canada Industries Ltd. is a leading company in the air compressor industry, specializing in sales and services. As the largest provider in Western Canada, we are proud to be the master distributor for Ingersoll Rand compressed air products, parts, and services. Our extensive reach covers Alberta, British Columbia, as well as the Northwest and Yukon Territories.

At Wiseworth, we foster a culture of respect, integrity, and teamwork, which enables us to attract and retain top talent. We provide a positive workplace environment that encourages enthusiasm, innovation, and accountability among our employees. By prioritizing these values, we ensure that our customers receive the highest level of service and expertise in the air compressor industry.

Ingersoll Rand is a globally recognized brand known for its excellence in compressed air products and innovative solutions. Through our longstanding partnership with Ingersoll Rand, we have established ourselves as the preferred supplier in our industry.

Our commitment to excellence has been recognized through various accolades. We are honored to have been named the Top Ingersoll Rand Distributor in North America. Additionally, we have received the Consumer Choice Award for Business Excellence, securing the position of Top Air Compressor Service Provider for the 9th consecutive year. These achievements reflect our dedication to delivering exceptional products and services to our customers.

As a Wiseworth Canada employee you will enjoy:

• Employment stability.
• Positive work-life balance.
• Opportunities for career growth and advancement.
• Competitive compensation package that is worthy of your experience.
• Ongoing training and development.
• Engaged leadership that is focused on continuous improvement.

• Company-wide commitment to workplace safety.

Requirements

Daily activities will include:

• Communicating with customers via telephone, email, and face-to face.

• Making proactive phone calls to schedule service work.
• Promptly responding to incoming customer inquiries.

• Basic troubleshooting to determine customer needs and provide effective solutions.
• Utilizing computer software and business systems to schedule work and create service work orders.

• Creating repair estimates for customers and providing necessary follow-up.
• Reviewing service work orders and time sheets for accuracy prior to billing.
• Organizing and picking service parts for scheduled work.
• Shipping parts to customers.
• Receiving incoming shipments from trucks and couriers.
• Stocking parts and materials on shelves.
• Assisting with organization and cleanliness of small shop/warehouse area.
• Collaborating with service team and other internal departments to resolve customer issues in a timely manner.
• We are looking for persistent, hard-working people, who are self-motivated to achieve sales results.

Qualifications:

• High school diploma mandatory. Post-secondary diploma, or certificate is preferred.
• Previous experience with service coordination/service dispatching is preferred.

• Ability to develop and maintain harmonious relationships with a wide variety of people, and work as part of a cohesive team.

Attentive listening skills.

Professional communication and presentation skills (both verbal and written).

Strong technical writing skills, with experience preparing technical sales quotations/proposals.

Customer focus with the ability to articulate and define value for the customer.

Ability to prioritize and multi-task, in a fast paced, frequently changing, high-volume environment, while providing consistent high-quality work.

Excellent time-management and organizational skills.

Strong sense of duty and responsibility.

Comprehension of all technical information, equipment manuals, parts manuals, and maintenance schedules.

Tech savvy with proficiency with Microsoft Office computer applications including Excel, Word, Outlook, and associated business software.

Accuracy and attention to detail in handling frequent paperwork and documentation processes.

• Ability to work at a computer station while sitting at desk for extended periods of time on a daily basis.
• Understanding of basic accounting procedures.
• No criminal record.

• High level of integrity and ethical values.
• Valid Driver\'s License with no major traffic violations, suspensions, or DUI\'s in previous 5 years.

• Wiseworth Canada Industries Ltd. is an alcohol and drug free workplace.
• This position is based out of our office located in Kelowna, BC.
• Subject to human rights considerations, an immunization record showing you have received the COVID-19 vaccination is required prior to the start of employment. In the event you have only received one vaccination, we require proof that your second vaccination has been received.

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